Outlook Migration Complete As of Monday, July 26th, all users have been migrated from GroupWise. Faculty, staff and emeriti should be using Outlook to check their e-mail on campus and Outlook WebAccess off campus (or on instructor stations/smart classrooms). Students should be checking their gulls.salisbury.edu accounts using Live@Edu at http://www.outlook.com. Students moved to Live@Edu On May 27, 2010, students moved from their current GroupWise mailboxes to the new Live@Edu email addresses as part of our campuswide migration to Outlook. Students will now use their gulls.salisbury.edu mail address. Email sent to students.salisbury.edu will be forwarded to that address; however email sent to just salisbury.edu will cease to work. Remember to update your email address to reflect the new address: username@gulls.salisbury.edu. Check back our live@edu mini-site for more information, including timelines, FAQs, configuration instructions and much more. Introducing Microsoft Forefront and Security Essentials Salisbury University is now using Microsoft Forefront as its implemented anti-virus solution, replacing McAfee Anti-Virus on all campus computers. To learn more about Microsoft Forefront and how it's used on campus computers, check out the Introducing Microsoft Forefront Client Security Quick Reference Guide (DOC). For students and home users, we will be offering Microsoft Security Essentials, which you can find links to at our Anti-Virus downloads page. Macintosh users will be offered ClamAV as their anti-virus solution, also available on the Anti-Virus downloads page. Protecting Your Computer Hackers. Phishers. Keyloggers. Viruses. Malware and Spyware. All trying to get your information online. Are you doing the most you can to keep your private information private? Visit our Security site to find out how to best protect yourself from malicious attacks online. Is Your Password About To Expire? For your protection and security, your passwords expire every 90 days. While you have an opportunity to change your password after it's expired, or even if you've forgotten what it was, the last thing you want is to be slowed down at the last minute by an expired password. You can change or set your network password using the MyPassword page. For Gullnet, you can use the Forgot My Password link on the GullNet Login Page. This will email a new password to your SU e-mail account. Likewise for PeopleSoft Financials and PeopleSoft Foundation using the Forgot My Password link on the PeopleSoft Login Page. Make sure that you are using the correct username for the password you are changing (adding -suf for Foundation accounts). For more information, visit our Password Help page.

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Quick Links

Software Downloads and Discounts

Salisbury University offers various software downloads and discounts to Faculty, Staff and Students for home computing. If you would like to request any of this software for your office at SU please email helpdesk@salisbury.edu.

Software Downloads

The following are software packages that SU provides for free via site licenses as well as free public downloads that the Help Desk recommends.

Available to Faculty, Staff and Students:

Antivirus Downloads
Malwarebytes - Spyware removal tool (available publicly)

Available to Students only:
Mathematica

Software Updates

It is important for everyone to keep not only their operating systems but their software up to date to help prevent spyware, trojan, malware and other malicious programs from exploiting known weaknesses in software products. While IT is able to distribute and manage some software updates, such as Windows OS updates, Microsoft Office updates, McAfee updates and distribution files, etc., there are far too many to be universally distributed. You should check frequently for software updates. Many software products are configured to do this automatically; it's important that when prompted you install these updates in a timely manner. Below are some links to some common software updates, both hosted and commercially hosted.

SU distributed products:

No hosted updates at this time. Check back soon.

Product websites:

• Adobe Downloads (including Flash Player and Acrobat): http://www.adobe.com/downloads/
• Java: www.java.com
• RealPlayer: http://www.real.com/
• Firefox: http://www.mozilla.com/en-US/firefox/upgrade.html

Software Discounts

You can purchase various sofware packages using an Education and/or Salisbury University discount.

- Microsoft Software: SU has a Microsoft Agreement which allows Faculty, Staff and Students to purchase software at a discount.  You login to the secure website using your SU network account username and password. The software is mailed to the address you provide.

- Apple Store for Education: SU Faculty, Staff and Students can purchase discounted Apple software through the Salisbury University Apple Education Store.

Getting Support

Tips:

When you first notice trouble with your computer, try these few basic steps before going further. They'll cure most computer problems.

• Make note of any error messages you may see (even if you don't understand what they mean). When something strange occurs, write down what you were doing when it occurred, if it's happened before, and what other programs were open when the incident happened.
• If you're having network, internet or hardware problems, turn off your computer and check all of the cables connected to the back of your computer. Sometimes a network cord comes loose from the wall, or a cable comes loose from the back of the computer and can easily be found and fixed.
• Restart or reboot. Sometimes simply closing an application and reopening it, or rebooting your computer fixes your error.
• If you're having problems with webpages, check popup blockers, run a spyware scan and a virus scan, and try deleting your temporary internet files and cookies. Then restart the browser.
• If you have weird pages pop up when you first start your browser, check your homepage. It may have changed. Reset it back if it has.

For SU-tagged Computers:

After you try the troubleshooting tips above, write down any error messages and have as much description as possible and call the Help Desk. We will try to help you solve the problem yourself, and if we are unable to do so, we will enter a ticket for you to have a technician visit your computer and try to solve the problem for you.

For trouble with your ResNet connection:

First, visit http://resnet.salisbury.edu and see if the answer is found there. If not, test your computer on another port if possible. Also, try replacing your network cable. If the problem persists, call the Help Desk at 410-677-5454. If leaving a message, please make sure to include your name, building, room number, phone number where you are best reached, and as much of a description of the problem and what you've done to solve it as possible.

For trouble with Wireless:

First, make sure that you see the SU network under available wireless networks. Then call the Help Desk at 410-677-5454 for assistance.

For questions about Software Purchasing/MSELA:

Visit our MSELA website first for information concerning MSELA. If problems persist, send an email to msela@salisbury.edu.

For problems with your SU e-mail account:

First, try changing your password at the MyPassword page. If that doesn't work, call the Help Desk.

For problems with your GullNet account:

First, make sure that pop-up blockers are allowed for the GullNet site. Then try going through the Forgot My Password link to retrieve a new password. If problems persist, call the Help Desk.

For problems with your PeopleSoft account:

Verify that your username and password are correct, and that you are using -suf if you are trying to access a Foundation account. Call the Help Desk for further assistance.

For problems accessing the Internet or Network Drives.

First, try the troubleshooting steps listed above. If that does not solve the problem, please call the Help Desk for futher assistance.

Contacting the Help Desk

The Help Desk may be contacted in a variety of ways. You may simply stop into TETC 113. You can call us at 410-677-5454. Or you can email us at helpdesk@salisbury.edu.