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Client Support Services

Client Support Services

Welcome to IT Client Support Services

The IT Help Desk and part of IT Desktop Support have merged into Client Support Services. Building on the support provided in the past, Client Support Services is available to assist students, faculty, staff, retirees, alumni, and guests of the University with technology issues and requests. We are committed to providing you with excellent customer service and prompt technical support solutions.

Scheduled Downtime

  • Maintenance: DH 205 will be closing at 1PM on Friday, 4/18
    Summary: Devilbiss Hall 205 Lab will be closing at 1PM on Friday, 4/18 for maintenance.
     
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Notices and Alerts

  • Windows XP and Office 2013 End of Support 4/8/2014 - Upgrade Needed
    Summary: Microsoft is ending support for Windows XP and Microsoft Office 2003 products on April 8, 2014. Upgrades for both will be needed.
     
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  • Discontinuation of Email for Life Program - 4/30/14
    Summary: Microsoft no longer offers email to students who have graduated or have separated from the University for more than 1 year, starting April 30, 2014.
     
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  • Please Change Your SU Password - Heartbleed Bug Information
    Summary: Because of the security vulnerability of the "Heartbleed" bug, we are asking all faculty, staff and students to change their SU passwords as a precaution.
     
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IT Projects

  • Office 2013 Upgrade Planning
    Summary: Information Technology is exploring what will be needed to upgrade all SU owned on-campus computers from Microsoft Office 2010 or earlier to Microsoft Office 2013.
     
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Upcoming Events

  • Freshman Orientation 101 - June 2014
    Summary: Orientation 101 is a full-day (freshmen) or half-day (transfer students) event held in June for students enrolling for the fall semester.
     
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