Welcome Back Students!

Winter break is over, and it's back to school, and with that setting up your computers on the network, remembering all of those passwords, and much more.

There's also been a few changes. First, you'll no longer connect to SU_Student to access wireless. Instead, you'll use SU-Secure. It takes a little bit of setup to start, but it no longer requires you to log in via a browser every time! Instructions can be found at http://www.salisbury.edu/resnet/wireless.html.

Second, you'll notice that Henson 150 is no longer listed on our labs page. That is now a Henson School lab. See the Henson School for hours and scheduling.

Third, you'll see below that MSELA is now MEEC, offering a wider selection of software and hardware discounts to students, faculty and staff. Check out the site to see what software is available at a discounted price!

Lastly, don't forget that there was an issue with sending email to faculty/staff from student email accounts, and you may have to delete the entry from Auto-Complete if you get bouncebacks. See the posting about it below for full instructions.

Here are some more quick links and tips to help you get started.

• Setting up your smartphone for email or wireless?
• Need help with your usernames and passwords?
• Connecting your computer to ResNet?
• Have myClasses questions?
• Looking for discounted Adobe and Microsoft software?
• Got married over the summer and need a name change?
• Need to find out lab hours?
• Frequently Asked Questions
• Submit a ticket to the Help Desk

Mobile Devices and iPad Support!

Just a reminder, we do have a mini-site dedicated completely to mobile devices, including iPads, iPhones, iPod Touch, Android, and more!

We're constantly adding more information to it, including security information, recommended apps and accessories, links and more! All of that is in addition to our instructions and information on support and setup, including wireless access, email and calendaring setups, campus apps like Blackboard Learn, and more.

Be sure to check out the site at http://www.salisbury.edu/helpdesk/devices/ or use the link in our menu to the left on each page!

Our MSELA Website Has A New Name and Address

Update your bookmarks! Our Microsoft Enterprise Licensing Agreement (MSELA) page is changing to a new name: Maryland Education Enterprise Consortium (MEEC). With the new name comes a new web address: http://www.salisbury.edu/helpdesk/msela is now http://www.salisbury.edu/helpdesk/meec to reflect the new name.

In addition to the same great discounts you already have been enjoying with Microsoft products, this new website will also offer discounts on other products, including Adobe products, as well as collecting other discount offers the University receives, such as discounted Dell and Apple products.

For more information on MEEC and software/hardware discounts provided, visit the MEEC site at http://www.salisbury.edu/helpdesk/meec.

Students: A reminder on Live@Edu errors when sending to faculty addresses.

This was announced earlier, but many students seem to have missed it: there was a problem back in November with the address book that caused messages sent to faculty or staff addresses to give an error message or bounce-back and report that the email address could not be found. This was fixed, but auto-fill continues to insert the wrong email address for faculty and staff members. This will continue until you remove those entries.

When you get this error or a bounce-back email, this is how you correct it. Start by creating a new email. Begin typing the name in the address box until you see it in the Auto Complete list. Arrow up and down to highlight the name in the Auto Complete list, and then press Delete on your keyboard. Do this for each name that causes a bounce-back. Instructions for this are also found in the Headlines to the right.

Students: New SkyDrive Features!

You all probably know that you get free email from the university. But have you been taking advantage of the other features from Live@Edu? One of the best features is the SkyDrive, which gives you 25 GB of file storage in the cloud. That's 25 times the amount of storage you get on your P: drive, and it's accessible anywhere you have an internet connection!

But that's not all. You can also share files stored on your SkyDrive, just by right-clicking on the document and choosing Share. And you can share not only through email, but on social networks like Facebook and LinkedIn as well!

Oh, and you don't have to just upload files to the SkyDrive either. Using Microsoft WebApps, you can create your own Word, Excel, PowerPoint and OneNote files right in Skydrive itself.

And lastly, you can embed those files in other web pages. Just right-click the file and choose Embed to get an embed code that you can copy and paste into your website's html.

Our New Acceptable Use Policy

Our Acceptable Use Policy (AUP) has recently been revised to reflect current computing and security standards. It's Salisbury University's policy to require the AUP to be reviewed by its employees on a yearly basis. However, because of the recent update, some of you may be receiving emails requesting your review earlier than that.

The emails will come from PSSecurity@salisbury.edu and will state that you are receiving this email because our records indicate that while you have reviewed this policy within the last year it has recently been updated. This policy is online in GullNet under the blue link “IT Security Agreement or by using the link https://gullnet.salisbury.edu/psp/saprd/?cmd=login . It will also give you a date to review by.

It is important that you review and accept the AUP by the date listed, or your computer privileges could be revoked.

We thank you all for your cooperation.

Survey: Laptops, Smartphones Grow in Popularity at SU

According to SU’s annual spring information technology survey, some 97 percent of the University’s students own laptops. That exceeds the national average of about 90 percent, said SU Chief Information Officer Jerry Waldron. Meanwhile, fewer than 20 percent have desktop personal computers.

87 percent of students use SU’s computer labs at least once each week. Students also said the University was doing a good job keeping up with technology, with 85 percent rating it equal or superior to other campuses. Nearly 48 percent of SU students now own Smartphones, up from just 5 percent in 2009.

More than 92 percent own digital media players, such as iPods and Zunes, though other state-of-the-art items are also creeping onto the list. Some 9.3 percent now own e-readers, such as the Kindle or Nook, while 6.8 percent own digital tablets.

Full Article: http://www.salisbury.edu/newsevents/fullstoryview.asp?ID=4636

Students should set their Password Reset information for their email accounts to avoid lockouts

While a student at Salisbury University, your Live@Edu email address is linked to your Active Directory account, which means that when you change your password using myPassword, it syncs your password there with your email password on Live@Edu, overwriting whatever password they had before. But, there are times, such as if your account gets "blocked" by Microsoft, where you'll need to use their Password Reset options to unlock your account (or lose access to your account for a day or more while we try to work with Microsoft to unblock it on your behalf). And, once you graduate, that may be the fastest way for you to change your password, or get a new one if yours stops working.

To set it up, point your browser to http://account.live.com. Login with your email address and password, and you'll see the Account Overview page. In the Password Reset Information section, add at least one external email, and a security question and answer. You should also enter in your mobile phone number: If your account is temporarily blocked, Microsoft will send you a text message to unlock your account. You can add other options too, like Trusted PC or more email addresses; the more options you have, the better chance you have at regaining access on your own. You might also want to check to make sure the account info is right too, like Country or Birth Date.

And that's it. The only time you'll need to hit this page again is if you need to change your recovery email address or other information there.

Remember though, while you're a student, if you change your password at the live@edu login, it'll only change the email password, and the next time you change your password using MyPassword, it'll change your email password too! Questions? Shoot us an email: helpdesk@salisbury.edu.

Students: Update your bookmarks!

Beginning this summer, the url for Live@Edu will change slightly. Instead of http://www.outlook.com, the new URL will be http://www.outlook.com/gulls.salisbury.edu.

You will need to update your bookmarks by June 30, 2011. After that date, we cannot guarantee the old URL will work.

Note that this change only affects students (people with @gulls.salisbury.edu email addresses). Faculty, staff, and emeriti will not be effected and will continue to check their webmail via http://webmail.salisbury.edu .

Students: Check your email on your smartphone

Students can set up their smartphones to send and receive email from their gulls.salisbury.edu address. Usually, you'll just need some information first, some of which you already have. Incoming server will always be m.outlook.com. Your account name or username is going to be your full email address (username@gulls.salisbury.edu). Your password will be the one you use for your email.

Again, that's usually what you need. Some setups, like the iPhone, will require more information or a different server name. Instructions for all of those can be found at our Live@Edu page under the Configure tab. And, Microsoft also has information about setting up your Outlook on mobile phones.

(Not to be left out, faculty and staff can set up their email to receive their SU email as well (though not to send). Instructions for faculty and staff can be found in the FAQ section of the Faculty and Staff email site.

How common is your password?

As some of you may have heard, Gawker Media was hacked over the weekend, compromising the usernames and passwords of many sites including Gawker, Lifehacker, Gizmodo, io9, Kotaku, and others. This in turn lead other services to be compromised (such as users who use the same usernames and passwords for Twitter as on those sites).

It's a good security practice to not use the same passwords and usernames on different sites. As seen by the Gawker hacking, once one site is hacked, if your usernames and passwords are the same, then it's simply a matter of trial and error finding other sites they can access. Introducing some variety into your usernames and passwords may be a little harder to remember, but it's a lot easier to remember usernames and passwords than it is to reconstruct your identity if it gets stolen. At the bare minimum, you shouldn't share usernames or passwords for sites with personal information, especially financial information or sites that have access to your name, address, SSN or other identifying data.

Speaking of passwords, the Wall Street Journal has analyzed the list of passwords released in the hack this weekend, and it's rather alarming at the amount of people using 123456 or "password" as their password (3000 and 2000, respectively). Sports are also high scorers (baseball, football, soccer), as are superheros (batman, superman), games (nintendo, pokemon) and animals both real (monkey) and fictional (dragons). You should check out the article and then consider changing your password today to something more secure, especially if it's something close to one that's on that list.

Also check out: Choosing A Good Password (Word)

New Account Creation Process - No More Forms!

Starting August 2, 2010, paperwork will no longer be needed to request a GullNet account, an email account, or network access for new or returning employees. Accounts will be generated automatically once a contract is entered into GullNet by either HR or Payroll. For more information on these changes, see the Account Creation Process page.

Introducing Microsoft Forefront and Security Essentials

Salisbury University is now using Microsoft Forefront as its implemented anti-virus solution, replacing McAfee Anti-Virus on all campus computers. To learn more about Microsoft Forefront and how it's used on campus computers, check out the Introducing Microsoft Forefront Client Security Quick Reference Guide (DOC).

For students and home users, we will be offering Microsoft Security Essentials, which you can find links to at our Anti-Virus downloads page. Macintosh users will be offered ClamAV as their anti-virus solution, also available on the Anti-Virus downloads page.

Protecting Your Computer

Hackers. Phishers. Keyloggers. Viruses. Malware and Spyware. All trying to get your information online. Are you doing the most you can to keep your private information private? Visit our Security site to find out how to best protect yourself from malicious attacks online.

Looking for an open lab?

Visit our Hours page for information on labs and the TETC 113 Help Desk, as well as their hours of availability. Need to schedule a lab? You can do that at our Lab Reservation page.

Want to schedule a Group Breakout room? Check out the TETC Group Breakout Room page to find an available time before calling or stopping by the Help Desk.

Need Help?

Need help with a computer or account issue? Have questions about your accounts, dorm connection, office computer or other related issue? We can help!

Give us a call at 410-677-5454 or stop by TETC 113 and we'll be happy to assist you. Or, if you choose, you can submit a ticket to us directly through e-mail or through our online ticketing system. For information about using our online ticketing system to submit tickets, update a ticket or check on its status, or to browse known problems and solutions, see our Using Our Online Ticketing System page.

• Labs
• Classroom Technology
• Quick Reference Guides
• ResNet
• Register your Gaming Console
• Campus-Bulletin-Digest
• Faculty/Staff Account Creation
• IT Purchasing
• Free AntiVirus Software

• Health Crisis Preparedness
• Copyright Information
• Acceptable Use Policy
• Campuswide E-mailing Guidelines
• Student Employment Opportunities
• Academic Software Site Licenses
• SU Screensavers
• Skype
• Network Compatible Devices
• Name Change Requests  

• General Email Information
• Faculty/Staff Email Information
• GullNet
• Outlook WebAccess
• Instructional Design and Delivery
• myClasses
• myPassword
• Faculty/Staff Off-Campus P Drive Access
• Frequently Asked Questions

Accounts & Services
	GullNet is a collection of e-services created to provide a range of financial, academic, and human resource services to faculty, staff, and students such as timesheets, advising, submitting and checking grades, billing, financial aid, and managing personal information.  Ultimately, GullNet will be a campus portal which will collect most campus software and services under one single username and password. Every student, faculty and staff member has a GullNet username and password. http://www.salisbury.edu/gullnet
	GullNet Financials, also known as Peoplesoft Financials, is a separate system dedicated solely to University Finances. Only certain departments and individuals have or need access to GullNet Financials. http://bit.ly/fLlghU
	GullNet Foundation Financials, also known as GullNet Foundation or Peoplesoft Foundation, is a subset of GullNet Financials dedicated solely to the SU Foundation Finances. Only select members of the SU Foundation have or need access to GullNet Foundation Financials. These individuals will use the same log on entry page to access GullNet Foundation Financials, but will append the suffix -suf to their username, using a separate password. http://bit.ly/fLlghU
	Outlook, and Outlook WebAccess, are our email clients of choice on campus. All faculty and staff members are given a Microsoft Exchange email account (you@salisbury.edu) that can be used to check email both on and off-campus. For more information, see http://bit.ly/fve1j5 Webmail: http://webmail.salisbury.edu
	Active Directory is a database used on campus to centralize and synchronize account information across multiple systems. Each student, faculty and staff member is given an Active Directory username and password. which is then used not only to log into campus computers and gain access to campus software, services, and network drives, but also to synchronize logins and passwords among other campus services such as Exchange/Outlook, GullCard, Microsoft Select (MSELA)and MyClasses@SU.  For all intents and purposes, Active Directory is considered the same as your Exchange/Outlook account, and is often referred to as your "email" username and password.
	Virtual Private Networking, or VPN, is available to faculty and staff to access their P: drives from an off-campus computer. Information on how to use this service can be found at http://bit.ly/fS0UXl. To access the VPN: http://vpn.salisbury.edu Note that this will not work on our own campus network, you must be off network to use this service.
	MyClasses@SU is SU's branded version of the Blackboard Learn platform. Through MyClasses@SU, teachers can create entire online classes, or create supplemental material to traditional lecture classroom curriculum, and allow the university to make courses available to non-traditional and distance learning students, as well as the typical college resident student. Faculty and students using MyClasses will use their Active Directory account to log in. MyClasses is administered by Instructional Design and Delivery, with supplemental support by the IT Help Desk.
	Academic Lab Reservations. Information Technology operates and maintains several academic computer labs on the SU campus. Many of these labs are used for classes and other academic events. For regular classes, these are scheduled by the University through the Registrar's office. Once the final schedule is set, other free times may be able to be scheduled for supplemental courses or educational events. For more information about reserving an IT Lab, visit http://bit.ly/ffz5Cp
	MyPassword is our online password reset utility for Active Directory passwords. Using this page, you can reset your password and set custom security questions. You can also unlock your account using the Forgot My Password option if you accumulate too many unsuccessful login attempts. http://mypassword.salisbury.edu
	Salisbury University Mail Firewall, powered by Barracuda, is the first defense against spam in your email. While we'll never be without spam, we take a multi-faceted approach to filtering spam and unwanted email to your mailbox. First, the Mail Firewall will block known bad extensions and spam using a constantly updated blacklist. Next, Outlook itself blocks several types of attachments and attempts to separate spam in its Junk Mail folder. Finally, you can manually label and blacklist spam and junk senders and email within Outlook. While most spam will be caught and blocked by the Mail Firewall without any interaction needed from you, sometimes questionable email will make it into your Mail Firewall, and require your input to approve or deny. When this happens, just use your email address and generate a new password to log in, and approve or deny the mail. In addition, sometimes you may see mail pre-labeled (Spam). This is mail that doesn't appear to be harmful, but appears to the system to be possibly unsolicited. You can just delete these if you don't want them. https://mailfirewall.salisbury.edu
	The Web Development Office, part of University Advancement, provides support and training in the maintenance, development and enhancement of Salisbury University's web presence. They provide assistance in creating and maintaining individual and department sites and pages, as well as those for affiliates and student organizations. They also provide templates for faculty to use with their personal webpages. The IT Help Desk can provide basic troubleshooting and assistance with some of these pages as well, especially to answer many common issues, problems and questions. http://www.salisbury.edu/weboffice/

Password Help: A Self-Help Walkthrough.

Whether you're just starting out with your accounts for the first time and don't know the passwords, or are returning from a break and need a bit of a refresher, our Self Help: A Password Reset Walkthrough guide can help guide you through the steps of resetting your GullNet and Active Directory/Email passwords.

• Self Help: A Password Reset Walkthrough (Word)

Contacts

Network Drives

Email Class Lists

• Give professors the ability to email their entire class without having to create their own email groups for each class.
• Auto-created at the beginning of each semester.
• Subscribers updated nightly to reflect class roster changes.
• Located in the Address Book by course in dept-number-section-semester format (e.g. Acct 201-001 Spring)
• No attachments may be sent to class lists, but HTML is allowed.
• For more info: Email Class Lists

Support Groups

http://www.salisbury.edu/helpdesk/

Troubleshoots problems with campus computers as well as the campus network. The Helpdesk takes many different types of calls ranging between purchasing requests, SU email errors, software and hardware issues, and if necessary, will direct your request to the proper group.

http://bit.ly/gNSFD8

Supports the instructional design and delivery needs of faculty engaged in the teaching and learning of online, blended, and traditional courses. Some programs they support include: myClasses, Camtasia, SafeAssign, and Turning Point.

http://www.salisbury.edu/mediaservices/

Supports the university by providing video services to support instruction, operates the campus cable TV system, supports distance learning on the IVN systems (USM IP-based teleconferencing), and supports the television production program in the Department of Communication Arts.

http://bit.ly/glqjLl

Responsible for troubleshooting and fixing problems with technology found in classrooms outside of IT computer labs. If you have an issue in a classroom, they are the quick responders to fix or replace the equipment you need.

IT Computer Labs

• 11 IT labs are located around campus (not including department-specific labs)
  • 1 Macintosh Lab (for classes and general use)
  • 5 Windows Labs (for general use only)
  • 5Windows Labs (for classes and general use)
• Licensed software can be made available to students through these labs.
• Can be reserved for teaching:
  • To schedule a whole semester, contact the Registrar.
  • To reserve a lab for individual class sessions, schedule online at http://www.salisbury.edu/helpdesk/labs.
  • All lab reservations for final exam week (including those scheduled through the Registrar) must be submitted separately.

Microsoft at Home

• Through the MSELA Agreement you can purchase discounted Microsoft software for your home computer
• Software available includes Windows, Office, and more
• Faculty and Staff can choose from the following full versions:
  • Student Select software: comes with a perpetual license and is highly discounted.
  • Work at Home software: you pay only for the media and do not receive a license. This is more economical, but you can only have this software on your personal machine as long as you continue to work at SU. If you leave the University for any reason, including retirement, you are required to uninstall it.
• The software is mailed within 3-5 business days.
• Visit http://www.salisbury.edu/helpdesk/meec for more information.

IT Security

• Microsoft Forefront is installed on all campus computers. Microsoft Security Essentials is available for download for home use.
• Mail firewall blocks spam and unsafe attachments (https://mailfirewall.salisbury.edu).
• Network firewall prevents unwanted access to SU resources from off-campus.
• Internal network security prevents student access to faculty computers and resources.
• More antivirus and security options are available on our Anti-Virus download page, including options for various operating systems and even mobile devices.

Useful Links

• Help Desk Website:
  http://www.salisbury.edu/helpdesk
• Frequently Asked Questions:
  http://www.salisbury.edu/helpdesk/faq.html
• Submit your own trouble ticket to the Help Desk:
  https://support.salisbury.edu/User
• Acceptable Use Policy:
  http://bit.ly/fARq76 
• Outlook WebAccess:
  http://webmail.salisbury.edu
• Manage your Network/myClasses/Email Password:
  http://mypassword.salisbury.edu
• Microsoft Agreement (Discount Microsoft Products):
  http://www.salisbury.edu/helpdesk/meec
• Lab Reservations and Information
  http://bit.ly/ffz5Cp
• myClasses:
  http://www.salisbury.edu/instructionaldesign/cms/
• GullNet:
  http://gullnet.salisbury.edu
• Instructional Design & Delivery:
  http://www.salisbury.edu/instructionaldesign
• Name Changes:
  http://bit.ly/sTSBGH

Faculty and Staff Emeriti

Faculty and Staff Emeriti are extended the opportunity to continue to use their email for as long as they wish to keep them, in return for their years of service to the University. Retirees automatically have their email active for three years following their retirement date. After the three years, retirees will receive an email which they will need to reply to in order to extend their access for one year. All that is required is that they continue to use the email address and respond to a yearly email inquiry about continued use.

Emeriti who do not respond to the yearly email inquiry (usually done in late Spring) will find their account is disabled. If this is the case, a prompt email or call to the Help Desk will usually be enough to restore email access.

Accounts & Services
	GullNet is a collection of e-services created to provide a range of financial, academic, and human resource services to faculty, staff, and students such as timesheets, advising, submitting and checking grades, billing, financial aid, and managing personal information.  Ultimately, GullNet will be a campus portal which will collect most campus software and services under one single username and password. Every student, faculty and staff member has a GullNet username and password. http://www.salisbury.edu/gullnet
	Microsoft Live@Edu provides our student email service. All students are given a Live@Edu Student email account (you@gulls.salisbury.edu) that can be used to check email both on and off-campus. Alumni without a Live@Edu account may request one from the Alumni Association. In addition, there are other services included from Live@Edu, including SkyDrive, Office Live, and more. For more information, see http://www.salisbury.edu/helpdesk/live Webmail: http://www.outlook.com/gulls.salisbury.edu
	Active Directory is a database used on campus to centralize and synchronize account information across multiple systems. Each student, faculty and staff member is given an Active Directory username and password. which is then used not only to log into campus computers and gain access to campus software, services, and network drives, but also to synchronize logins and passwords among other campus services such as Exchange/Outlook, GullCard, Microsoft Select (MSELA)and MyClasses@SU.  For all intents and purposes, Active Directory is considered the same as your Exchange/Outlook account, and is often referred to as your "email" username and password.
	MyClasses@SU is SU's branded version of the Blackboard Learn platform. Through MyClasses@SU, teachers can create entire online classes, or create supplemental material to traditional lecture classroom curriculum, and allow the university to make courses available to non-traditional and distance learning students, as well as the typical college resident student. Faculty and students using MyClasses will use their Active Directory account to log in. MyClasses is administered by Instructional Design and Delivery, with supplemental support by the IT Help Desk.
	MyPassword is our online password reset utility for Active Directory passwords. Using this page, you can reset your password and set custom security questions. You can also unlock your account using the Forgot My Password option if you accumulate too many unsuccessful login attempts. http://mypassword.salisbury.edu
	Salisbury University Mail Firewall, powered by Barracuda, is the first defense against spam in your email. While we'll never be without spam, we take a multi-faceted approach to filtering spam and unwanted email to your mailbox. First, the Mail Firewall will block known bad extensions and spam using a constantly updated blacklist. Next, Outlook itself blocks several types of attachments and attempts to separate spam in its Junk Mail folder. Finally, you can manually label and blacklist spam and junk senders and email within Outlook. While most spam will be caught and blocked by the Mail Firewall without any interaction needed from you, sometimes questionable email will make it into your Mail Firewall, and require your input to approve or deny. When this happens, just use your email address and generate a new password to log in, and approve or deny the mail. In addition, sometimes you may see mail pre-labeled (Spam). This is mail that doesn't appear to be harmful, but appears to the system to be possibly unsolicited. You can just delete these if you don't want them. https://mailfirewall.salisbury.edu

Password Help: A Self-Help Walkthrough.

Whether you're just starting out with your accounts for the first time and don't know the passwords, or are returning from a break and need a bit of a refresher, our Self Help: A Password Reset Walkthrough guide can help guide you through the steps of resetting your GullNet and Active Directory/Email passwords.

• Self Help: A Password Reset Walkthrough (Word)

Special Note for Parents of Students

Often times, parents want to help with their students account issues, including paying bills in GullNet, getting their email set up, etc. But because of privacy laws and issues, there's a limit to the amount of assistance that the Help Desk can provide any third party accessing an account, including parents. Some things parents should be aware of when seeking assistance on behalf of their students.

• We are unable to give account information to anyone but the primary account holder (the student). If the parent needs or wants that information, they will have to receive it directly from the student.
• Parents needing to pay a student's bill online can do so without logging into the student's Gullnet. You will need their student ID, however, which is the 7 digit number on the front of their GullCard. The student will need to provide this to you.
• The Help Desk will give best effort assistance to parents with technology issues related to the student; however it is always best for the student to call themselves, or to at least be available when calling, for the account and privacy issues mentioned above.
• We cannot make changes to an account, including password changes, for anyone but the primary account holder (the student).

Thank you for your understanding.

Mathematica for Students

Salisbury University has site licenses for Mathematica that allow students using the program in their classroom to download and install the program on their personal computers. To download the program through our secure servers use the link below. You will be prompted for your Active Directory username and password to begin the download.

• Mathematica (Secure Download, Students Only)

LiveText Information

The Department of Education Specialties uses LiveText as part of their curriculum in some of the courses taught at SU. FAQs and support information for LiveText can be found on the Department of Education Specialties webpage:

• http://www.salisbury.edu/educationspecialties/livetext.html

The Help Desk and Information Technology do not control, support or administer this program beyond simple troubleshooting (e.g., checking browser settings, turning off popup blockers). All support for this product will be found through the Education Specialties link above, including program and login assistance and troubleshooting.

Contacts

Network Drives

Email Class Lists

• Give students the ability to email their entire class without having to create their own email groups for each class.
• Auto-created at the beginning of each semester.
• Subscribers updated nightly to reflect class roster changes.
• Located in the Address Book by course in dept-number-section-semester format (e.g. Acct 201-001 Spring)
• No attachments may be sent to class lists, but HTML is allowed.

Getting Support

You can get support by calling, emailing, or stopping into the Help Desk in TE 113. There are also a few tips to help you get faster service:

• If you send an email to helpdesk@salisbury.edu, it will automatically create a ticket for you. Keep in mind though that some issues, such as password or account information, can only be done via phone or in person, so make sure that you include your phone number in the correspondence.
• Make sure to write down and include any error messages, and anything else you can think of when the problem occurred (what you were doing, what programs were open, anything you did to attempt to fix it, etc.). All of these things will help us narrow down what the issue is.
• When calling, be at your computer. There's not a lot we can do to help with most problems if you aren't at your computer.
• Check the usual suspects. Do things like restarting your computer, checking all of your cables, making sure the power and internet are on and that everything, including the mouse, is plugged in. Make sure you turned on your monitor. Change your passwords. Slowly try whatever it was you were doing again. Luckily, most computer issues end up being caused by something extremely simple. You can often use those tricks to be your own tech support!

Support Groups

http://www.salisbury.edu/helpdesk/

Troubleshoots problems with campus computers as well as the campus residential network. The Helpdesk takes many different types of calls ranging between myClasses issues, ResNet, account issues, virus and malware assistance, and if necessary, will direct your request to the proper group.

http://bit.ly/gNSFD8

Supports the instructional design and delivery needs of faculty engaged in the teaching and learning of online, blended, and traditional courses. Some programs they support include: myClasses, Camtasia, SafeAssign, and Turning Point. For students, supports myClasses, SafeAssign, Camtasia and Turning Point issues that require more in depth troubleshooting.

http://www.salisbury.edu/mediaservices/

Supports the university by providing video services to support instruction, operates the campus cable TV system, supports distance learning on the IVN systems (USM IP-based teleconferencing), and supports the television production program in the Department of Communication Arts.

IT Computer Labs

• 11 IT labs are located around campus (not including department-specific labs)
  • 1 Macintosh Lab (for classes and general use)
  • 5 Windows Labs (for general use only)
  • 5 Windows Labs (for classes and general use)
• Licensed software is made available to students through these labs.

Microsoft at Home

• Through the MSELA Agreement you can purchase discounted Microsoft software for your home computer
• Software available includes Windows, Office, and more
• Student Select software: comes with a perpetual license and is highly discounted.
• The software is mailed within 3-5 business days.
• Visit http://www.salisbury.edu/helpdesk/meec for more information.

IT Security

• Microsoft Forefront is installed on all campus computers. Microsoft Security Essentials is available for download for home use.
• Mail firewall blocks spam and unsafe attachments (https://mailfirewall.salisbury.edu).
• Network firewall prevents unwanted access to SU resources from off-campus.
• Internal network security prevents student access to faculty computers and resources.
• More antivirus and security options are available on our Anti-Virus download page, including options for various operating systems and even mobile devices.

Useful Links

• Help Desk Website:
  http://www.salisbury.edu/helpdesk
• Frequently Asked Questions:
  http://www.salisbury.edu/helpdesk/faq.html
• Submit your own trouble ticket to the Help Desk:
  https://support.salisbury.edu/User
• Acceptable Use Policy:
  http://bit.ly/fARq76 
• Live@Edu:
  http://www.outlook.com/gulls.salisbury.edu
• Manage your Network/myClasses/Email Password:
  http://mypassword.salisbury.edu
• Microsoft Agreement (Discount Microsoft Products):
  http://www.salisbury.edu/helpdesk/meec
• myClasses:
  http://www.salisbury.edu/instructionaldesign/cms/
• GullNet:
  http://gullnet.salisbury.edu
• Name Changes:
  http://bit.ly/sTSBGH

Hot Topics

Free Antivirus Software Discounted Microsoft Software Computer Labs Computer Lab Hours Lab Reservations Personal Web Pages IT Purchasing Campuswide Emailing Guidelines Online Ticketing Password Help Classroom Technology TETC Group Breakout Rooms Training

E-mail Support

E-mail Acceptable Use Policy Campuswide Emailing Guidelines Password Help Outlook Migration Outlook WebAccess Email Security

Other Links

A/V Equipment Checkout Computer Security Emergency Notification Signup Form (PDF) - Faculty/Staff Only Employment Opportunities Faculty Development Studio Help with your Gullnet Account MyClasses@SU Support & Information Name Change Requests Safeguards for dealing with Sensitive Information (Word) Saving Office 2007 files in Office 2003 Format (Word) Smart Classroom Locations (Excel File) Wireless Setup

Helpful Websites

Annoyances.Org - A good site for troubleshooting your Windows PC Computer Shortcuts - For Windows Users Down for everyone or just me? - use this to check to see if a site is down just for you, or for everyone. Naked Security - Nothing NSFW here, just an amazing security blog that keeps you up to date on the latest malware and virus threats. Follow them on Facebook too to get early warnings on your wall about the latest Facebook scams and phishing attempts. MacFixIt - Troubleshooting for Mac users, by Mac users. What's My IP? - use this to find out your IP address.

Self-Help and Guided Assistance

Configure Your Wireless Connection In most cases, all you will need to do to connect your laptop online is to connect to the correct wireless network: SU-Secure - requires an SU username and password. SU-Open - this is for devices that cannot use SU-Secure, such as gaming consoles, e-readers, etc. SU_Staff - This is being decommissioned on February 8, 2012; new setups should use SU-Secure. SU_Guest - This is being decommissioned on February 10, 2012. Users who previously used SU_Guest should use SU-Open if you do not have an SU account, or SU-Secure if you do have an SU account. SU_Laptop - for SU-owned laptops only. This is being decommissioned; new setups should use SU-Secure. Once you connect, open your web browser and you should be redirected to a login page, which will allow you to log in and begin accessing the internet. If you need assistance, the IT Help Desk, located in TETC 113, can guide you through some troubleshooting steps, or refer you to a computer service repair shop if the problem requires hands-on assistance.

myClasses?

email?

GullNet?

myClasses?

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class lists?

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