Getting Support

Tips:

When you first notice trouble with your computer, try these few basic steps before going further. They'll cure most computer problems.

• Make note of any error messages you may see (even if you don't understand what they mean). When something strange occurs, write down what you were doing when it occurred, if it's happened before, and what other programs were open when the incident happened.
• If you're having network, internet or hardware problems, turn off your computer and check all of the cables connected to the back of your computer. Sometimes a network cord comes loose from the wall, or a cable comes loose from the back of the computer and can easily be found and fixed.
• Restart or reboot. Sometimes simply closing an application and reopening it, or rebooting your computer fixes your error.
• If you're having problems with webpages, check popup blockers, run a spyware scan and a virus scan, and try deleting your temporary internet files and cookies. Then restart the browser.
• If you have weird pages pop up when you first start your browser, check your homepage. It may have changed. Reset it back if it has.

For SU-tagged Computers:

After you try the troubleshooting tips above, write down any error messages and have as much description as possible and call the Help Desk. We will try to help you solve the problem yourself, and if we are unable to do so, we will enter a ticket for you to have a technician visit your computer and try to solve the problem for you.

For trouble with your ResNet connection:

First, visit http://resnet.salisbury.edu and see if the answer is found there. If not, test your computer on another port if possible. Also, try replacing your network cable. If the problem persists, call the Help Desk at 410-677-5454. If leaving a message, please make sure to include your name, building, room number, phone number where you are best reached, and as much of a description of the problem and what you've done to solve it as possible.

For trouble with Wireless:

First, make sure that you see the SU network under available wireless networks. Then call the Help Desk at 410-677-5454 for assistance.

For questions about Software Purchasing/MSELA:

Visit our MSELA website first for information concerning MSELA. If problems persist, send an email to msela@salisbury.edu.

For problems with your SU e-mail account:

First, try changing your password at the MyPassword page. If that doesn't work, call the Help Desk.

For problems with your GullNet account:

First, make sure that pop-up blockers are allowed for the GullNet site. Then try going through the Forgot My Password link to retrieve a new password. If problems persist, call the Help Desk.

For problems with your PeopleSoft account:

Verify that your username and password are correct, and that you are using -suf if you are trying to access a Foundation account. Call the Help Desk for further assistance.

For problems accessing the Internet or Network Drives.

First, try the troubleshooting steps listed above. If that does not solve the problem, please call the Help Desk for futher assistance.

Contacting the Help Desk

The Help Desk may be contacted in a variety of ways. You may simply stop into TETC 113. You can call us at 410-677-5454. Or you can email us at helpdesk@salisbury.edu.

Software Downloads and Discounts

Salisbury University offers various software downloads and discounts to Faculty, Staff and Students for home computing. If you would like to request any of this software for your office at SU please email helpdesk@salisbury.edu.

Software Downloads

The following are software packages that SU provides for free via site licenses as well as free public downloads that the Help Desk recommends.

Available to Faculty, Staff and Students:
McAfee Anti-Virus & Anti-Spyware - site license for home and office use requires login
Malwarebytes - Spyware removal tool (available publicly)

Available to Students only:
Mathematica
 

Software Discounts

You can purchase various sofware packages using an Education and/or Salisbury University discount.

- Microsoft Software: SU has a Microsoft Agreement which allows Faculty, Staff and Students to purchase software at a discount.  You login to the secure website using your SU network account username and password. The software is mailed to the address you provide.

- Apple Store for Education: SU Faculty, Staff and Students can purchase discounted Apple software through the Salisbury University Apple Education Store.