Chakraborty, M., English, M.C. & Payne, S.
Restructuring to Promote Collaboration & Exceed User Needs: The Blackwell Library Access Services Experience.
Journal of Access Services,
Moushumi Chakraborty (2012). SU President's Diversity Award - Salisbury University.
Chakraborty, M., English, M. & Thomas, M. (2013). Taming the Copyright Hydra: How Salisbury University's Access Services Team Put Its Heads Together. Presented at MLA/DLA Conference Maryland & Delaware Library Associations, Ocean City, MD.
Chakraborty, M. (2011). Co-presented Standardized vs. DIY Assessment Surveys: A Discussion & Comparison of Surveys, Such as LibQUAL+ & Those Developed In-House. Presented at ACRL Annual Conference, Philadelphia, PA.
Chakraborty, M. (2011). Customer Service - Exceed the Expectations. Presented at Maryland Library Association (MLA), Ocean City, MD.
Chakraborty, M. & Payne, S. L. (2011). Give a Pickle, Get a Smile! Sweet, Isn't it? Presented at Maryland Statewide Circulation Conference, Enoch Pratt Free Library, Baltimore, MD.
Chakraborty, M. (2009). Wiki-ing along in the access services. Presented at the annual Maryland Statewide Circulation Conference. Presented at Maryland Statewide Circulation Conference, Baltimore, MD.
Chakraborty, M. & Payne, S. (2009). Human touch the only stability in the ever-changing 'iWorld': Cherishing customer service. Presented at Access Services Conference, Atlanta, GA.
English, M.C. & Chakraborty, M. (2013). Copyright Disaster Poster: How to Become a Copyright Superhero. Presented at Association of College & Research Libraries ACRL, Indianapolis, IN.
Payne, S., English, M., Jones, A., Woodall, C., Ruddy, S. & Chakraborty, M. (2013). Customer Service in Access Services: An Evolution. Presented at MLA/DLA Conference Maryland Library & Delaware Library Associations, Ocean City, MD.
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