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Customer Support Specialist for Perdue


8/8/2012
Date inactive: 12/31/2012

Employer: Perdue Farms Incorporated 

Location:   Corporate IT, Salisbury, MD   Department:  IT

Hours of Work:  8-hour shifts with 1 hour off for lunch.

EDUCATION AND EXPERIENCE REQUIREMENTS

3 year of IT experience in a corporate environment is required; help desk experience using problem management software in a corporate environment center is highly desired. 3 years of PC maintenance or relevant experience. The person must be able to demonstrate effective organizational skills, attention to detail and task management.  The person should have a passion for customer service with demonstrated ability to handle high pressure needs in a calm, respectful, and efficient manner.  The person must possess strong oral and verbal communications skills.  They will be required to interact with a wide variety of people at different levels within Perdue and must be able to effectively interact with them. Must possess the ability to discuss technical information with non-technical individuals.  Excellent organizational skills with the proven ability to prioritize Multiple incidents, ranging from low to medium complexity. Industry recognized technical certifications (such as A+ , MCP).  Must pass A+ Certification test within 12 months. Expert level experience in Microsoft Office products. Self motivated problem solver with experience in diagnosing issues and working them through to resolution. Basis knowledge of telecommunication (VoIP, IP, Ethernet, LAN/WAN) and wireless equipment. Ability to maintain confidentiality.                 

ENVIRONMENTAL FACTORS AND PHYSICAL REQUIREMENTS

The environmental factors and/or physical requirements of this position include the following:  Must be able to use a personal computer and telephone equipment.  Work area has a noise level and is a temperature-controlled environment. Able to lift up to 40 pounds.

How to Apply:  Send resume to Lynda.Bromley@perdue.com