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Salisbury University BW
A Maryland University of National Distinction
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IT Help Desk/Technology Support
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Work for Technology Support Services!

Information Technology hires students throughout the semester to work for our Technology Support Services team at the IT Help Desk in AC 145, and as assistants to our Technology Support Services staff. We have opportunities available for IT Student Lab Attendants. Internal candidates can strive to become IT Student Support Representatives, our highest level of student worker and one with the most responsibility and reward. Students wishing for more technical and hands on experience with repairing equipment may be interested in the IT Student Intern positions.

Current Openings

Typically we hire most of our staff at the end of the current semester to work the following semester, and at the beginning of the semester to fill any vacancies. However, we do accept applications year round.

We are not currently hiring, however we do keep applications on file, so feel free to submit your application for any future openings.

The Information Technology Help Desk is hiring student workers to join our Help Desk/IT Support team.  Help Desk/IT Support student workers’ primary role is to assist other students with common technical support issues.

The successful candidates will be trained in the role of IT Student Lab Attendant (who assist users in person in lab locations and the Help Desk with technical support problems), and will be hired with the potential to become IT Student Support Representatives assisting with phone support to students, faculty and staff).

Prior computer experience is desirable, however, applicants do not have to have prior technical support experience, but should:

  • Possess strong interpersonal, communication, and organizational skills and the ability to deal effectively with all users, including students, faculty, staff, and administrative officers
  • Be willing to work a set work schedule each week (commonly around 15 hours per week)
  • Be willing to work as early as 7:00 am and as late as 12 midnight. Evening and weekend shifts are required
  • Be willing to learn about supporting PCs, Macs, wireless devices, and other support issues common to campus users
  • Be in good academic standing
  • Freshman or Sophomore status strongly preferred
  • All majors considered, with a preference for INFO or COSC
  • Availability to work over the summer months is desirable

Interested students can apply at http://www.salisbury.edu/helpdesk/employmentapplication.aspAn Information Technology representative will review applications and call you to schedule an interview appointment for selected applicants.

Applications for IT Student Lab Attendants are now closed. An Information Technology representative will review applications and call selected applicants to schedule an interview appointment.

Questions regarding your application status may be submitted to Kevin Malone.

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Student Job Descriptions

If you are interested in being a part of the Information Technology Student Staff, please read the job description for the position you wish to apply for and then fill out the On-Line Application to be submitted to Kevin Malone.

IT Student Lab Attendants

IT Student Lab Attendants are responsible for assisting all SU students, faculty, and staff in the use of the IT Academic Computer facilities. Adequate knowledge of lab software and hardware is necessary for this position.

IT Student Support Representative-In-Training

The IT Student Support Representative-In-Training learns the duties and responsibilities of being an IT Student Support Representative. They are responsible for  the Help Desk, which includes assisting students, faculty, and staff over the phone and in person as well as providing 1st level support to the IT Student Lab Attendants working in the computer labs. An IT Student Support Representative also takes care of documenting more complicated problems so that they are directed to a full time staff member, monitor the color printer, and monitor the status of the campus servers.  

IT Student Intern

IT Student Interns are student workers responsible for assisting full time IT support staff with the installation, configuration, and on-going maintenance of University-owned technology devices and software. Knowledge and expertise in assembling PCs, installing or replacing computer components, installing and upgrading software and using typical campus Office Suite and Academic software is necessary for this position.

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Salisbury University 1101 Camden Avenue Salisbury, MD 21801 410-543-6000

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