Technology Support Services Student Worker Training: Walk-In Assistance
Instructor: Stephen Ashby, IT Support Associate
This module covers helping customers that come in directly to the IT Help Desk.
- Walk-In users
- Tracking tickets
Referenced materials can be found in the Help Desk folder on the O: drive.
- Signs: O:\Helpdesk\Documentation\Signs\Signs 2016-2017\Lab and Door Signs
- Renewing Employee Contracts: O:\Helpdesk\Documentation\GullNet_Peoplesoft\Gullnet_ RenewingEmployeeContracts.docx