Technology Support Services Student Worker Training: Walk-In Assistance

Instructor: Stephen Ashby, IT Support Associate

This module covers helping customers that come in directly to the IT Help Desk.

Session Topics

Referenced materials can be found in the Help Desk folder on the O: drive.

  • Signs: O:\Helpdesk\Documentation\Signs\Signs 2016-2017\Lab and Door Signs
  • Renewing Employee Contracts: O:\Helpdesk\Documentation\GullNet_Peoplesoft\Gullnet_ RenewingEmployeeContracts.docx