Technology Support Services Student Worker Training: Troubleshooting
Instructor: Stephen Ashby, IT Support Associate
This module covers basic generic troubleshooting and for student support reps, advanced troubleshooting for specific scenarios.
- Basic (Lab Attendants)
- Basic Troubleshooting
- Resources, tools and information
- Using the Web to Troubleshoot
- O: drive documentation
- IT Help Desk/Technology Support website
- Searching iSupport - FAQs and Knowledgebase
- Troubleshooting Virus or Malware Issues on Student Computers
- Advanced (Student Support Reps)
Referenced Materials and Links
Referenced materials can be found in the Help Desk folder on the O: drive.