Technology Support Services Student Worker Training: IT Student Support Rep Duties

Instructor: Stephen Ashby, IT Support Associate

This module covers advanced IT Student Support Rep duties.

Referenced materials can be found in the Help Desk folder on the O: drive.

  • Adding Prints: O:\Helpdesk\Documentation\Help_Desk\HelpDesk_GoPrintAddPrints.docx
  • Creating Weekly Lab Schedules -O:\Helpdesk\Documentation\Help_Desk\EMS_Scheduling\EMS_CreatingWeeklyLabSchedules.docx
  • EMS - https://schedule.salisbury.edu/
  • Go Print Control Center: http://vienna:7768/action/InitialAction
  • Password Generator: https://lastpass.com/generatepassword.php
  • Activating a Guest Account in GullNet: O:\Helpdesk\Documentation\GullNet_Peoplesoft\GullNet_SUTempAccounts_GuestAccounts.docx
  • Using GullNet to Verify Identity: O:\Helpdesk\Documentation\GullNet_Peoplesoft\GullNet_UsingGullNetToVerifyIdentity.docx
  • Renewing Employee Contracts: O:\Helpdesk\Documentation\GullNet_Peoplesoft\Gullnet_ RenewingEmployeeContracts.docx
  • Student Applicant Access GullNet: O:\Helpdesk\Documentation\GullNet_Peoplesoft\GullNet_StudentApplicantAccessPrivileges.docx
  • GullNet/Web Extender Troubleshooting: O:\Helpdesk\Documentation\GullNet_Peoplesoft\GullNet_WebExtenderTroubleshooting.docx
  • IT Phone List (PDF) - O:\Documentation\IT Phonelist-2014-LB.pdf
  • Help Desk Name Tag Template: O:\Helpdesk\Documentation\Help_Desk\Helpdesk_NameTagTemplate.docx