RESTEL SERVICE AGREEMENT

Terms and Conditions

1.   The Terms and Conditions listed in this statement govern the RESTEL (Residence Telephone Service) Agreement.  All residents who desire telephone service must accept the RESTEL Terms and Conditions.  By accepting, You, the Resident, are indicating you have read and agree to abide by the RESTEL Service Agreement, and failure to do so will result in suspension of your telephone services.  The Telecommunications Office reserves the right to close an account at any time.

2.   Residents desiring telephone service must open their telephone account by signing a RESTEL Service Agreement, which will then allow the Telecommunications Office to issue an Authorization Code (Auth Code) to place off-campus calls.  Once the account has been established, the resident must then apply funds to the account for use.  A minimum deposit of $25 (check or cash only) is required if payment takes place at the Cashier’s Office or by mail.  An alternative payment option is to transfer money from their Gull Card account to the telephone account, where there is no minimum deposit requirement.  See the Telecommunications Office for more details.

3.    RESTEL is a debit system, which requires resident to have a credit balance prior to placing a call.  Residents’ accounts that have a balance due will have their account suspended and Auth Code deactivated.  Under certain conditions, such as telephone system or call-accounting problems or other conditions, which are beyond the University’s control, RESTEL cannot guarantee accounts will be suspended or Auth Codes deactivated.  Each resident is fully responsible for payment of any and all calls made using an assigned Auth Code, whether or not the account is suspended or Auth Code is deactivated.

4.   You, the resident are responsible for your Auth Code and should protect it in the same manner as you would a credit card.  Do not share it with your roommate(s) or leave it around where others can have access to it.  If your Auth Code is lost or stolen, you are responsible for all charges until you notify the Telecommunications Office.  At that time, your Auth Code will be deactivated and a new one will be issued.

5.   You, the resident have access to your RESTEL account via the Internet and Interactive Voice Response (IVR).  The IVR will only recite current balances.  Balances, payment history, current charges and monthly statements are available via the Internet.  See the Telecommunications Office for more details.

6.   You, the resident are responsible for auditing your monthly account statements for accuracy and must do so within thirty (30) days of the date on the monthly statement.  You should report to the Telecommunications Office, in writing, any charges you believe to be billed in error.  The charges will remain on your account until the Telecommunications Office investigates the disputed calls and makes its ruling on the charges.  You will be notified, in writing, of the ruling and if a credit will be applied to your account.  The following charges cannot be disputed and are the responsibility of You, the Resident:

                           i.      long distance or local calls incurred, using your Auth Code in your living unit

                          ii.      Collect call charges

                        iii.      Charges incurred through the use of a cordless telephone

                        iv.      Charges incurred for calls place to 900/976 service numbers

7.   You, the resident are required to provide your own touch-tone telephone (FCC registered analog set, desk style) with standard line cord with RJ11 (14 feet recommended).   It is highly recommended that you do not utilize cordless telephones in the residence halls.  RESTEL is not responsible for repair/service of a resident’s telephone instrument or answering machine.

8.   The University may exercise the right to bring criminal or disciplinary charges against anyone who abuses or fraudulently uses telecommunications services.  Abuse of services includes but are not limited to utilizing an Auth Code other than your own  and/or obtaining, attempting to obtain, or assisting another to obtain services by rearranging, tampering with or connecting to any facilities (telephone, data or video, including wiring) with the intent to avoid payment of services.

9.   Resident accounts that have a balance owed will have thirty (30) days from the date on the monthly statement to pay the balance due.  Delinquent accounts will then be forwarded to the Cashier’s Office in accordance with the University’s policy regarding non-payment of obligations.

10.  You, the Resident, have 120 days from the last date that you resided in campus housing to request a refund if your account has a credit balance over $10.00.  A refund request form (available at the Telecommunications Office) must be submitted to the Telecommunications Manager.  All refunds will be mailed to your home address of record approximately 4 to 6 weeks after submission of the refund request form.  Credit balances under $10.00 are non-refundable.

11.  You, the resident are prohibited from billing any calls/services directly to your RESTEL telephone number (i.e. accepting collect calls, third party calls).  Residents who incur this type of charge will be billed the cost of the call plus a handling fee of $10.

12.  You, the resident are to report any telephone or billing problems to the Telecommunications Office, x36000.

13.  You, the resident will be notified of any changes to this agreement and other changes to RESTEL services via your monthly account statement.