Frequently Asked Questions for
Faculty/Staff
Who do I call if my telephone is not
working?
If you are having a problem with your
telephone, contact the campus switchboard at x36000. Be sure to leave your
name, extension, building and room location and the nature of your problem.
How do I access my voicemail account?
If calling from your phone on campus, dial
89133 (or press the voicemail button). When prompted, enter your Password.
If calling from another on campus phone,
dial 89133, press the * key, when prompted, enter your ID number (5 digit on
campus extension or 5 digit mailbox number), press the # key,
when prompted, enter your password.
If calling from off campus, dial
410-548-9133, press the * key, when prompted, enter your ID number (5 digit on
campus extension or 5 digit mailbox number),
press the # key, when prompted, enter your password.
I have forgotten my voicemail password. What do I do?
Contact the Telecommunications Office at
x36501. Your original password cannot be retrieved, so a temporary
password will be created for you to gain access to your account. You will
then be prompted to create a new password.
How do I prevent callers from leaving me a message on my voicemail
while I am on vacation?
The campus voicemail system will allow you to
create an Unavailable Greeting that will block callers from leaving a message
while you are out of the office for an extended period of time. From the
main menu (within the voicemail system), press 4-Setup Options, 1-Greetings and
call transfer, 1-Change greetings, 3-Edit turn on other greetings, 6-Edit
unavailable greeting and record your message.
I have to attend a conference/travel off-campus. Can I borrow a
cell phone?
The Telecommunications Office does provide
loaner cell phones for anyone who has a need. Contact our office at least
5 days prior to your departure to reserve a phone. Upon pickup, please
provide a work order requesting the use of the equipment. Be sure to
include a valid account code to bill the charges. There is a one-time loan
fee, plus the cost of any calls placed while on your trip.
Is there an employee discount for my
personal cell phone?
There is no discount for cellular service for
employees of Salisbury University. There are discounts available for State
of Maryland employees. Visit our link on
cellular services
for more information.
I have rearranged my office. How do I get my phone and computer
connection moved to the other side?
A work order request is required for any
moves, adds or changes to your office or department. Visit our link on
work orders for more information.
Here is a feature
guide to using your NEC phones:
FEATURE BUTTON SOFT KEYS
FEATURE + 1 = Turns MIC on and off
Headset – Press to activate Headset Operation
FEATURE + 2 = Adjusts handset receiver
volume Mic – To Activate or Deactivate Microphone
FEATURE + 3 = Selects ringing tone (4
Choices) Help – Press Help and the Soft key for information
FEATURE + 4 = Transmission/receiving
volume Exit – Press to exit Help Program
CALL FORWARD ALL CALLS
1. Get Dial Tone 1. Get Dial tone
2. Dial *3 or press FWD (forward) key
3. Enter suitable extension, FWD light
will stay on
4. To cancel, lift handset, press FWD
key, or **3
CONFERENCE CALL
Transfer one line to another Allows
three parties on the line
1. You have caller on line
2. Press TRF, hear stutter dial tone
3. Dial the number to be added
(internal/external)
4. Press CONF to join all three
parties
**Note: If you are the only internal
party and you
TRANSFER
Transfer one line to another
1. You have caller on the line
2. Press TRF (transfer), hear stutter
dial tone
3. Dial extension number, wait for
answer
4. Announce call privately, hang up
5. If unable to transfer because busy,
no answer or dialing error, press TRF again to return to caller
Note: If Voice Mail answers and you
want to disconnect, press *0
LAST NUMBER REDIAL
Your last 5 numbers can be dialed
automatically
1. Press REDIAL, last number dialed is
displayed
2. Press REDIAL until desired number
is displayed
3. Press the * key and the number is
dialed
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