FAQs (Frequently Asked Questions)
Who do I contact for maintenance and
housekeeping emergencies after hours?
Contact University Police at ext 36222 after 5:00 p.m. ,
identify the problem and the communications operator will
make the necessary contact.
Why did someone from Physical Plant come into my
room/office when I was not there?
Physical Plant will only enter into a student room if
they are responding to an emergency call or have a work
order for work to be done in that room/office. Physical
Plant staff will knock on the door and announce their
presence by saying “MAINTENANCE!”. If no one answers, then
they will knock again, identify themselves, and then enter
the room.
What is the priority of a work order? When will
someone respond?
Priority “1” work orders are emergencies, life safety,
and security issues which require immediate attention.
Priority “2” work orders are date sensitive items. Priority
“3” work orders are routine and are completed in the order
of being received. Priority “4” work orders are renovations
and new installations, are completed based on time
availability.
Why are the heating or cooling
systems in the Residence Halls sometimes turned off?
If we are in cooling season and the
outside air temperatures are below 70 degrees, the cooling
systems are generally turned off.
In heating season, if the outside temperature is above 50
degrees, the heating systems are generally turned off.
These policies were developed to help conserve energy while
providing a comfortable environment for our students.
If I see bugs (ants, roaches, etc.) whom do I
call? When does the exterminator arrive?
Please call the Facility Repair Center at 73097 to
report any bug activity. Physical Plant will log the
sighting and the exterminator will respond.
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