Physical Plant will only enter into a student room if they are responding to an emergency call or have a work order for work to be done in that room/office. Physical Plant staff will knock on the door and announce their presence by saying “MAINTENANCE!”. If no one answers, then they will knock again, identify themselves, and then enter the room.

What is the priority of a work order? When will someone respond?

Priority “1” work orders are emergencies, life safety, and security issues which require immediate attention. Priority “2” work orders are date sensitive items. Priority “3” work orders are routine and are completed in the order of being received. Priority “4” work orders are renovations and new installations, are completed based on time availability.

Why is the heating and cooling systems in the Residence Halls turned off during the days?

In order to better control energy costs, the university shifts electric loads from the academic side of the campus during the day to the residence hall side of the campus during the evening. As campus offices systems are shut down after 5:00 p.m. the residence hall systems are turned on.

What time does the heating/cooling get turned off/on in the residence halls?

Air conditioning/heat is turned on at 5:00 p.m. and off at 8:00 a.m. Monday – Friday, and 24 hours a day on Saturday and Sunday. Activation of the air conditioning/heat system is also dependent upon current building temperatures, current outdoor temperatures, and forecasted temperatures.

If I see bugs (ants, roaches, etc.) whom do I call? When does the exterminator arrive?

Please call the Facility Repair Center at 73097 to report any bug activity. Physical Plant will log the sighting and the exterminator will respond.