MyClasses FAQs for Students
The following FAQs are made available to
assist you in answering some of your
technical questions regarding MyClasses.
This list will continue to grow as we add
more enhancements to MyClasses. Check back
often for updates!
can’t login to MyClasses and am getting a ‘Valid
authentication credentials were not provided’ error.
A. You will
need to change your password. In order to do so, please go to
mypassword.salisbury.edu. If you have any problems changing
your password, contact the Helpdesk at 410-677-5454.
can’t login to MyClasses and am getting a ‘An error
occurred while the system was processing this login request.’ error.
do not have an account in MyClasses.
Only students, faculty and staff who are using MyClasses for a
specific purpose has an account in MyClasses. If you
believe that you need an account, contact the Helpdesk and let
them know which class or course area you are to have access to
in MyClasses. The Helpdesk can be reached at 410-677-5454.
Q. I can't see any of the buttons on
the left hand side of my course anymore.
A. You have accidentally hidden the course
menu. To show the menu again, click the arrow on the left
side of the webpage.
Q. I am
having problems using Respondus Lock Down Browser.
refer to the student handout and video
tutorial on Respondus LockDown Browser
happens if I close out of a test or quiz before I am finished?
A. If your
instructor has enabled the ‘Force Completion’ option in the test
or quiz, you will not be able to resume the assessment. You will
need to contact your instructor regarding their policies on
this. If your instructor has not enabled the ‘Force Completion’
option in the test or quiz and you still had time remaining, you
can exit the browser and login again. Find the quiz or test and
click the the name of the assessment to resume.
Q. How do
I attach a file to an activity?
files to assignments, discussions or other
activities inside MyClasses only requires you to
have access to the file on your computer (network drive, jump
drive, or CD). Click on the BROWSE MY COMPUTER button next to
ATTACH FILE inside the activity.
doesn’t my screen update when I click to go to a new location
after I open a tool or activity?
A. The new
location is most likely opening up in a new window or tab.
Look for a second window or tab titled "Blackboard Learn" to go
back to the main course area.
can’t I see the document or activity provided by my professor?
A. If the
document or activity your professor has added to MyClasses is
inaccessible, please contact your instructor about release dates
can’t I see my grade or submitted answers after I finish a
professor determines the feedback for your
test/quiz. Some faculty prefer
students to see only the score and then after all students have completed the assessment
or until they have had time to grade all questions,
additional feedback may be provided.
Q. How do
I check due dates for activities?
A. One way
you can check due dates is by going into the
MyGrades tool. You can access this from the My Institution
page or from within your course, if your instructor provided a
link. If you do not see a due date next a particular
graded activity, contact your professor.
Q. Why aren't PDFs opening?
PDF files might not open in a browser window
depending on your computer settings. As of Fall 2011,
students using Mac OS and Adobe with either Firefox or Safari
might receive a message stating there is a missing plug-in.
The browsers are looking for a non-existent PDF plugin and when
you click on "Missing plug-in", nothing occurs.
This is a known problem between Apple and
Adobe and is not directly related to Blackboard. Details
about this problem can be found at
As of 10/21/2011 a link will
be provided to the PDF file for you to save or
open the PDF file directly.
Install the Schubert
IT PDF plugin (from
which is free for
educational use. Once installed, restart the
web browser, and it should be activated.
Install Google Chrome and use
as your browser.
trying to open a video or narrated lecture that my instructor
put in MyClasses but I get the following error message:
"The contents of
the page could not be displayed."
A. This can be
caused by the following reasons:
Microsoft Internet Explorer blocks the flash content on
your page. Click the warning in the upper part of the browser
and select the Allow Blocked Content... option to
continue opening the page.
You need to install or upgrade your Flash Player.
Please visit the
to download and install the latest version of
the Flash Player necessary to be able to display the contents of
If you are still having problems, contact
your instructor and provide them with this message. The
instructor has to provide permission for you to view this
Q. How do
I navigate back in a course, since I shouldn’t use the browser’s
A. There are
links at the top of your webpage known as “breadcrumbs.”
These links will take you back to a previous
page. You can also use the Course Menu on the left.
Q. I just
added a course. How long before I can see it in my course list?
A. One week
before the semester starts, students are added to courses in
MyClasses. Then, student enrollments in GullNet are updated in
MyClasses every four hours. If you do not see your courses
listed after four hours of adding the course in GullNet, contact
the IT Helpdesk to get added into the course.
Be prepared to provide your first and last name, username and
the course in which you are to be added.
My professor is using Groups in MyClasses.
I find out which group I am in?
There are two ways a student can find out what group they are in
with MyClasses. If the instructor has provided access to
the Group tool from a Course Tools or Content Area page, click
on Groups and it will take you to your group area. In
addition, underneath the Course Menu, students enrolled in a
group in MyClasses will see the My Groups option. Click
this option to see the groups in which you are associated.
Q. I took
a self-assessment and got my grade, but not the correct
answers. How did I see this?
A. If it is
a non-graded self-assessment, go back into the assessment and
click Begin. It will say that you have already completed the
assessment. Click OK to review results of last attempt. You
can also view this through the MyGrades area
from the My Institution page.
Q. My instructor put a YouTube video in the course but all I
see is the player controls. I'm using Google Chrome; how can I
see these videos?
A. Google Chrome is interpreting
the YouTube videos as insecure content. On the address
bar, click the sheild icon and select "Load Anyway." For
detailed instructions, visit our