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Client Support Services

Client Support Services

Getting Started with Information Technology: Students

Within our site, we have a wide selection of resources to assist students with their technology needs. This page is intended to help you learn about and navigate through those resources to find the information and assistance you need.

Click one of the topic headings below to see more information about that topic.

Using Computers on Campus

You will use your Salisbury University username and password to log into Information Technology lab and library computers to access university technology resources like software, printing, and network storage. Your SU username and password is also used to log into a variety of campus technology services, like e-mail, MyClasses, GullNet, and Gull Card.

To keep your SU account secure, your SU password expires every 180 days for student accounts. If you forget your password or need to change your password, you can do so through our self-service Password Assistance page. Once you change your password, you can't change it again for another 48 hours.

Information Technology maintains 21 computer labs on campus. Of those, nine Windows and one Macintosh labs are scheduled or staffed by the IT Help Desk. There are many software packages available for you to use at these locations.

Once you've logged into a campus Computer Lab or library computer, you can access network drives through the Computer icon on the desktop. Students have 1 GB of network storage on their P: drive, which is accessible from any lab or library computer.  In addition to storing files, students can use their P: drive to create a personal web site. Students also have access to the K: drive, which some professors use to share files not shared through MyClasses.

Because network drives are not accessible in the student residence halls, students can use their SkyDrive or USB thumb drives to transfer files from their personal computer to the lab or library computers.

To print in the labs, students will print to a GoPrint printer located within the lab, such as go_te110B. Once printed, students will log into a GoPrint Release Station with their SU username and password to release the print jobs to the printer. Students have 300 black and white prints per week they can use for academic work. Color printing is available in some IT computer labs for a fee.

Discounted software is also available for students to purchase and download to their personal computer.

Systems at Salisbury University

While there are other systems that also use your SU username and password, the three main systems you'll use that with are your SU email, GullNet, and MyClasses.

Your SU email is hosted by Microsoft through Office 365, and you will access it through any internet browser. Because this is not hosted at SU, this is the only login where you will use your full email address, instead of just your username (all other SU system logins just need the username). When you change your password at the Password Assistance page, it will synchronize your password to your e-mail account.

GullNet is the campus information and data system that you'll use to check grades, sign up for and drop classes, accept financial aid, sign up for advising, and more. This uses your SU username and password. GullNet also has added password security: five failed logins will lock your GullNet account. If you can log into an SU computer, but not GullNet, your GullNet account may be locked. Please call the IT Help Desk for assistance if you can log into other systems but not GullNet.

MyClasses is the online classroom and course delivery system on campus, which some faculty use to offer online coursework and materials. Not all classes use MyClasses; you can use GullNet to check to see if your class uses MyClasses or not. Only students currently taking a course that uses MyClasses will have access to log in. Courses are made available approximately a week before the start of the semester, and remain active until approximately a few weeks after the end of the semester.

Internet Access

Students have access to the internet through three options: through the campus wireless network, by logging into an IT computer lab computer, or through the wired Residential Network (ResNet).

To access the wireless network, you will connect to SU-Secure. If this is your first time connecting to the wireless network, connect to SU-Connect and open up a web browser. This will run a step-by-step wizard connecting you to SU-Secure.

To access the wired ResNet connection, just plug your computer into the available Ethernet port in your room using an Ethernet cable. You'll be prompted to log in when you open a browser. Once connected, you'll be prompted to log in once every two to twenty-four hours, depending on your computer's activity.

For gaming consoles and other network devices that don't have a browser, either connect the device using an Ethernet cable to your port, or connect wirelessly to the SU-Connect network. You will need to register your device in order for it to work the first time. You will need your device's MAC address when registering.

Smartphones, tablets, and other devices can also be set up to connect wirelessly and, in most cases, to check your student e-mail using the device's mail app.

Computer Security

Information Technology uses software and technology to help protect your account and computers from threats and malicious programs; however you are ultimately responsible for protecting your own data.

Protect yourself against viruses and malware. You should install an anti-virus program on your computers and be sure to keep it current and updated, and scan your computer regularly for viruses. Also, don't just click through software installs. Be aware of what you're installing: spyware is installed as an "add-on install" on other installations. Never click to install something that you did not ask to install; many malware products try to trick the user into installing by using pop-up messages asking the reader to "click here to install".

Be very careful when opening attachments or clicking on email links. Phishing emails are emails disguised as an official email to attempt to trick the recipient into revealing sensitive or confidential information. Never give out your username, password, or other sensitive information in reply to an email or in response to a web link. The Help Desk and Information Technology will never ask you for your username or password through email. All emails from Information Technology will have an IT Help Desk banner at the top.

Where to Get Help

Your first stop for getting help is the Information Technology Help Desk. You can find a lot of information right here, on our Help Desk website. You can also call us at 410-677-5454 or stop in at TE 113. And you can submit a ticket or question to us online.