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Client Support Services

Client Support Services

IT Computer Labs and Help Desk Hours

Information Technology Labs maintain regular hours through the Fall and Spring semesters, and abbreviated hours through the rest of the year. The Help Desk is staffed by student Help Desk staff whenever the labs are open, and can handle most common issues. Full-time staff are available for password changes and faculty/staff support from 7:30AM to 7PM Monday through Friday year round, except during holidays and campus closures.

2014 Spring and Fall Semesters

During our normal Fall and Spring semesters, our Information Technology Lab and Help Desk hours are:

Monday through Thursday* 8AM - Midnight
Friday* 8AM - 5PM
Saturday† 10AM - 8PM
Sunday† Noon - Midnight

† The IT Help Desk and TE labs open at 8AM on Saturdays and Sundays.

*Perdue Hall 141 and Perdue Hall 248 labs open at 7AM weekdays during normal semester hours.

Devilbiss Hall 205 is closed Saturdays and Sundays due to building availability.

2014 Spring Semester 24 Hour Labs and Finals Week Hours

In order to accommodate students studying needs as we approach finals, Information Technology will have labs in TETC, Fulton Hall and Perdue Hall open 24 hours starting Sunday, May 4th and concluding at 5PM on Friday, May 9th. Coffee, tea and healthy snacks will be provided at the Help Desk during the overnight sessions in the TETC labs. Lab rules regarding food and drink still apply on overnight labs.

24 Hour Lab Hours

Sunday, May 4th Labs open at Noon
Monday, May 5th Labs open 24 hours
Tuesday, May 6th Labs open 24 hours
Wednesday, May 7th Labs open 24 hours
Thursday, May 8th Labs open 24 hours
Friday, May 9th Labs close at 5PM

Finals Week Hours

Saturday, May 10th 10AM to 8PM
Sunday, May 11th Noon to Midnight
Monday, May 12th 8AM to Midnight
Tuesday, May 13th 8AM to Midnight
Wednesday, May 14th 8AM to Midnight
Thursday, May 15th 8AM to Midnight
Friday, May 16th 8AM to 5PM
Saturday, May 17th 10AM to 8PM
Sunday, May 18th Noon to Midnight
Monday, May 19th 8AM to Midnight
Tuesday, May 20th 8AM to Midnight
Wednesday, May 21st 8AM to Midnight

End of Semester Hours

TE and Help Desk Only All Other IT Labs Closed
Thursday, May 22nd 8AM to 7PM
Friday, May 23rd 8AM to 5PM
Saturday, May 24th Closed
Sunday, May 25th Closed
Monday, May 26th Closed for Memorial Day
Tuesday, May 27th 8AM to 7PM
Wednesday, May 28th 8AM to 7PM
Thursday, May 29th 8AM to 7PM
Friday, May 30th 8AM to 5PM
Saturday, May 31st Closed
Sunday, June 1st Closed

All labs are closed from May 22nd through to the start of the Fall Semester (August , 2014) except the IT Help Desk and the TE labs. The Help Desk and all IT Labs will be closed for the Memorial Day, Monday May 26th, 2014. The IT Help Desk and the TE labs only will resume normal Summer Semester hours on Monday June 2nd.

2014 Winter and Summer Semesters

2014 Summer Semesters dates: Summer I: June 2 through June 27; Summer II: July 7 through August 1.

During abbreviated semesters (winter and summer), only the TE labs and the Help Desk are open. The normal hours during those semesters are:

Monday through Thursday 8AM - 9PM
Friday 8AM - 5PM
Saturday 10AM - 5PM
Sunday Noon - 5PM

All IT Labs will be in use June 16 through 27 for Summer Preview. FH 142 will be open for SU student use; all other labs will be closed.

All IT Labs and the IT Help Desk will be closed on Friday July 4th for Independence Day.

Holidays and Campus Closures

The IT labs are closed whenever the campus is closed, including the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • Spring Break
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Break
  • Christmas Break

Please check the master SU calendar for when those dates fall during the current semester.

Inclement Weather Closures

Typically during inclement weather, Information Technology will make every effort to keep at least one computer lab open, typically TETC. Hours may be shortened, and labs may not be open in the event of extreme circumstances. Check the main Help Desk webpage for details during such events and conditions.