General

• What is Microsoft Exchange?
• What is Microsoft Outlook or Entourage?
• What is Enterprise Vault?
• How does Enterprise Vault work?
• Can I delete message stubs?
• How can I learn more about the Enterprise Vault (archiving)?
• What is Office Communicator?
• What is my mailbox size?
• How can I view another person's calendar in Web Access?
• I'm getting an error message stating that “Valkyrie” has failed when I first open Outlook.
• Why is there an X or Q as my middle initial in my user name?
• How can I send e-mail to all the Students, Faculty or Staff?
• How come we occasionally see announcements from SU faculty/staff about everything from church suppers to community fundraisers?
• Can't we just eliminate SPAM?
• Why do I still get SPAM when I know some SPAM is blocked? Some is even labeled SPAM.
• What percentage of email received is SPAM?
• How many email messages does SU send and receive on an average day (during a semester)?
• Are there size limits on email attachments?
• What is the Email Acceptable Use Policy?
• How do I display when a message is deleted and not when it was received in my Deleted Items folder?
• I'm a faculty or staff member who is also taking classes. Now I have two accounts and show up twice in the Directory. What can I do?
• What is the maximum number of recipients I can message using Outlook?

Active Directory/Account FAQs

• What is an Active Directory Account?
• What is my Active Directory username?
• What is the format of SU's email addresses?
• When does my Active Directory password expire?
• Who is eligible for an Active Directory Account?
• How long does my Active Directory Account last?
• Why can't Alumni of SU have computer accounts?
• Are all of my accounts synched and I can use one password for eMail, GullNet and myClasses?
• How do I get an account for my student organization?
• How many email accounts does SU have?
• How much network storage space do I have?
• When I try to set my password on mypassword.salisbury.edu, I get an error: "The server is unwilling to process the request".
• I manage more than one mailbox. How do I access those mailboxes to give someone else delegate access?

Using Outlook with Other Devices

• Can I use IMAP to sync Outlook/Exchange with PDA's and smart phones?
• Can I use Outlook on my home computer?
• Can I use another program than Outlook or Entourage to access my Exchange e-mail?
• Can I use Exchange ActiveSync to connect my email to my phone, program or device?
• Who can I contact for support for ActiveSync?

Student Email Faqs

• I'm graduating. Is there anything I need to do to "prep" my account for alumni use?
• What if I forget my password or have issues with my account after my Active Directory account is deleted?
• My account says it's "blocked". What can I do to unblock it?
• I'm Alumni, and I need my password changed. I haven't set up my Password Reset Information. What can I do?

Student Migration FAQS

• I graduated or will graduate before the switch and still use my SU e-mail account as my primary account. Will I ever lose access? In other words, is there only a certain amount of time that I will be able to use this account?
• My account expired prior to the conversion to Live@Edu. Can I get a Live@Edu email account as Alumni?
• Will auto forwarding functionality still remain?
• I graduated in May 2009. I no longer need to have an SU e-mail. I check it from time to time but find that there really is not anything on it that I need. Please end my e-mail rather than change the address.
• I log into a proxy account to check email for my student worker or club account. How will I access those now?

Faculty Migration FAQS

• Will faculty or staff be converted to Live@Edu as well?
• Why did we choose Live@edu for our students?
• What will my student's email address be?
• Will mail sent to username@students.salisbury.edu bounce?
• Will my students be able to reach me?

• How do I use GullNet to help open the right version of myClasses for me?
• How do I change my myClasses password?
• What is myClasses?
• What browsers are supported by myClasses?
• How can I configure my browser for myClasses?
• I use AOL but a previous version than AOL 7, how can I access myClasses?
• I can't login to myClasses?
• I've been asked to participate in discussions in my course but I can't seem to open a window for me to type in my message - Why?
• I've tried to take a myClasses quiz but it doesn't seem to work?
• Why isn't my class showing up in myClasses?
• I am running Internet Explorer and like my popup blocker, but want to allow myClasses pop-ups. How do I do that?
• When I try to log on to myClasses, I can't see anything... it says it's loaded but it's an all white screen. How can I fix it?
• Are all of my accounts synched and I can use one password for eMail, GullNet and myClasses?
• When I click on content in a learning module in myClasses, it opens a new window but it's blank. How do I fix it?

• I was wondering if it's possible to get a separate ISP (one other then ResNet) to a dorm room.
• I just put in a ticket or reported an issue. When can I expect this to be fixed?
• What is ResNet?
• How do I connect to the Wireless Network?
• Where is wireless available on campus?
• Does SU have wireless available in the dorms?
• What OS and antivirus programs work with ResNet?
• Can I use my Xbox, Nintendo Wii or Play Station 2/3 on ResNet?
• How do turn off file sharing in a Peer-to-Peer (P2P) application?
• Does the school provide students with internet access, or will the student need to provide their own internet connection?
• Do you provide Internet Access for off-campus students?
• Can I use a hub with ResNet?
• There's no connection in my office. What do I do?

• I'm a visiting professor or lecturer and need to log into one of the Smart Classroom computers. How do I get a login?
• I just put in a ticket or reported an issue. When can I expect this to be fixed?

• How do I use a USB Thumb Drive (or Flash Drive or Jump Drive, etc.) on campus computers?
• Using the e-Copy Function on the New Canon Copiers to Scan Documents
• I just put in a ticket or reported an issue. When can I expect this to be fixed?
• What is a server?
• Why do servers crash?
• My file won't open, it says it's read only. I was just in it. What happened?
• I have lost a file or document or e-mail. Can IT save it for me?

• As a faculty/staff member, can I install a Microsoft product locally on my office PC?
• How do I clear my browser cache or temporary internet files?
• How do turn off file sharing in a Peer-to-Peer (P2P) application?

• Is there a difference between GullNet and PeopleSoft?
• How do I enter my grades?
• Why is there an X or Q as my middle initial in my user name?
• What is my PeopleSoft username?
• What is my GullNet username?
• When I go through Forgot My Password, it get a message telling me that I don't have an email address on file, or that it is sending to an address I don't have access to anymore. What do I do to fix it?
• Are all of my accounts synched and I can use one password for eMail, GullNet and myClasses?
• I am a parent or legal guardian. What is FERPA and how does it affect me?
• Are you having trouble printing schedules and/or rosters from GullNet using Internet Explorer?

• What type of removable storage can I use in the labs?
• How many copies am I allowed to print?
• Are there any limits on the number of pages I can print using the lab printers?
• Is there a color printer for student use?
• Why aren't my documents saved on the C: drive after I reboot in the IT labs?
• Is there a scanner for student use?
• I am running late for class because of a problem with the lab computer or network. Can the Help Desk write a note to my professor explaining the reason I'm late?