Skip to Main Content
SALISBURY UNIVERSITY

IT Help Desk/Technology Support

Work for Technology Support Services!

  • Now: Thu Aug 25 16:33:57 EDT 2016
  • Today: $today
  • Aug 25, 2016 4:33:57 PM
  • 8-25-2016 04:33 PM
  • August 25, 2016 4:33:57 PM EDT test
Topics

Current Openings

Student Job Descriptions

IT Student Lab Attendants

IT Student Phone Operators

IT Student Support Representative-In-Training

IT Student Intern

scontent: 1 bValue: -1 eValue:1

Enable: $enabledate, Expire: $expiredate

Information Technology hires students throughout the semester to work for our Technology Support Services team in our IT Computer Labs, at the IT Help Desk in TE 113, and as assistants to our Technology Support Services staff. We have a wide range of opportunities available, such as IT Student Lab Attendant or IT Student Phone Operators. Internal candidates can strive to become IT Student Support Representatives, our highest level of student worker and one with the most responsibility and reward. Students wishing for more technical and hands on experience with repairing equipment may be interested in the IT Student Intern positions.

Enable: $enabledate, Expire: $expiredate

Current Openings

Typically we hire most of our staff at the end of the current semester to work the following semester, and at the beginning of the semester to fill any vacancies. However, we do accept applications year round.

Enable: Sat Sep 26 00:00:00 EDT 2015, Expire: Sat Sep 26 00:00:00 EDT 2015

We are not currently hiring, however we do keep applications on file, so feel free to submit your application for any future openings.

Enable: Sat Sep 26 00:00:00 EDT 2015, Expire: Sat Sep 26 00:00:00 EDT 2015

The Information Technology Help Desk is hiring up to ten (10) student workers to join our Help Desk/IT Support team.  Help Desk/IT Support student workers’ primary role is to assist other students with common technical support issues.

The successful candidates will be trained in the roles of IT Student Phone Operator (who answer and direct support phone calls to support representatives) and IT Student Lab Attendant(who assist users in person in lab locations and the Help Desk with technical support problems), and will be hired with the potential to become IT Student Support Representatives assisting with phone support to students, faculty and staff).

Prior computer experience is desirable, however, applicants do not have to have prior technical support experience, but should:

  • Possess strong interpersonal, communication, and organizational skills and the ability to deal effectively with all users, including students, faculty, staff, and administrative officers
  • Be willing to work a set work schedule each week (commonly around 15 hours per week)
  • Be willing to work as early as 7:00 am and as late as 12 midnight. Evening and weekend shifts are required
  • Be willing to learn about supporting PCs, Macs, wireless devices, and other support issues common to campus users
  • Be in good academic standing
  • Freshman or Sophomore status strongly preferred
  • All majors considered, with a preference for INFO or COSC
  • Availability to work over the summer months is desirable

Interested students can apply at http://www.salisbury.edu/helpdesk/employmentapplication.aspAn Information Technology representative will review applications and call you to schedule an interview appointment for selected applicants.

Enable: Sat Sep 19 00:00:00 EDT 2015, Expire: Sat Sep 26 00:00:00 EDT 2015

Applications for IT Student Phone Operators and IT Student Lab Attendants are now closed. A representative from IT will review the applications and call selected applicants for interviews by September 25th, 2015.

Questions regarding your application status may be submitted to Kevin Malone.

Enable: Sat Sep 26 00:00:00 EDT 2015, Expire: Sat Sep 26 00:00:00 EDT 2015

Student Job Descriptions

If you are interested in being a part of the Information Technology Student Staff, please read the job description for the position you wish to apply for and then fill out the On-Line Application to be submitted to Kevin Malone.

Enable: Sat Sep 26 00:00:00 EDT 2015, Expire: Sat Sep 26 00:00:00 EDT 2015

IT Student Lab Attendants

IT Student Lab Attendants are responsible for assisting all SU students, faculty, and staff in the use of the IT Academic Computer facilities. Adequate knowledge of lab software and hardware is necessary for this position.

Enable: Sat Sep 26 00:00:00 EDT 2015, Expire: Sat Sep 26 00:00:00 EDT 2015

IT Student Phone Operators

Student Help Desk Phone Operators are responsible for being a positive first point of contact for the campus community, when they call the IT Help Desk.  The Operator will need to direct call calls to the proper support technician in a timely manner. 

Enable: Sat Sep 26 00:00:00 EDT 2015, Expire: Sat Sep 26 00:00:00 EDT 2015

IT Student Support Representative-In-Training

The IT Student Support Representative-In-Training learns the duties and responsibilities of being an IT Student Support Representative I. They are responsible for  the Help Desk, which includes assisting students, faculty, and staff over the phone and in person as well as providing 1st level support to the IT Student Lab Attendants working in the computer labs. An IT Student Support Representative I also takes care of documenting more complicated problems so that they are directed to a full time staff member, monitor the color printer, and monitor the status of the campus servers.  An IT Student Support Representative I who wishes to take on even more responsibility can apply internally to become an IT Student Support Representative II.

Enable: Sat Sep 26 00:00:00 EDT 2015, Expire: Sat Sep 26 00:00:00 EDT 2015

IT Student Intern

IT Student Interns are student workers responsible for assisting full time IT support staff with the installation, configuration, and on-going maintenance of University-owned technology devices and software. Knowledge and expertise in assembling PCs, installing or replacing computer components, installing and upgrading software and using typical campus Office Suite and Academic software is necessary for this position.

Online Suggestion Box Web Site FeedbackWeb Site Help Terms of UsePublic Information Act (PIA) Requests

Salisbury University 1101 Camden Avenue Salisbury, MD 21801 410-543-6000
Copyright © 2016

/helpdesk/employment.html