Work for Client Support Services!
Information Technology hires students throughout the semester to work for our Client Support Services team in our IT Computer Labs, at the IT Help Desk in TE 113, and as assistants to our Client Support Services staff. We have a wide range of opportunities available, such as Student Lab Technicians or Phone Operators. Internal candidates can strive to become Consultants or Lab Managers, our highest level of student worker and one with the most responsibility and reward. Students wishing for more technical and hands on experience with repairing equipment may be interested in the IT Client Support Assistant positions.
Typically we hire most of our staff at the end of the current semester to work the following semester, and at the beginning of the semester to fill any vacancies. However, we do accept applications year round.
We are currently hiring up to six student workers. These students will be trained as Student Lab Technicians and Phone Operators, and will be hired with the potential to become Student Consultants-In-Training.
Applicants do not have to have prior technical support experience, but should be:
- willing to work a set work schedule each week (commonly around 15 hours per week)
- willing to work as early as 7:00 am and as late as 12 midnight, including some weekend shifts
- willing to learn about supporting PCs, Macs, wireless devices, and other support issues common to campus users
- be in good academic standing
You can fill out an application to apply for one of the current openings below. An Information Technology representative will review applications and will call selected applicants to make an interview appointment. Questions regarding your application status may be submitted to Kevin Malone.
Student Job Descriptions
If you are interested in being a part of the Information Technology Student Staff, please read the job description for the position you wish to apply for and then fill out the On-Line Application to be submitted to Kevin Malone.
Student Lab Technicians
Student Lab Technicians are responsible for assisting all SU students, faculty, and staff in the use of the IT Academic Computer facilities. Adequate knowledge of lab software and hardware is necessary for this position.
Student Help Desk Phone Operators
Student Help Desk Phone Operators are responsible for being a positive first point of contact for the campus community, when they call the IT Help Desk. The Operator will need to direct call calls to the proper support technician in a timely manner.
The Student Consultant-In-Training learns the duties and responsibilities of being a Student Consultant. They are responsible for the Help Desk, which includes assisting students, faculty, and staff over the phone and in person as well as providing 1st level support to the lab technicians working in the computer labs. Consultants also take care of documenting more complicated problems so that they are directed to a full time staff member, monitor the color printer, and monitor the status of the campus servers. Student Consultants who wish to take on even more responsibility can apply internally to become a Lab Manager.
IT Client Support Assistants
IT Client Support Assistants are student workers responsible for assisting full time IT support staff with the installation, configuration, and on-going maintenance of University-owned technology devices and software. Knowledge and expertise in assembling PCs, installing or replacing computer components, installing and upgrading software and using typical campus Office Suite and Academic software is necessary for this position.