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Client Support Services

Client Support Services

Work for Client Support Services!

Information Technology hires students throughout the semester to work for our Client Support Services team in our IT Computer Labs, at the IT Help Desk in TE 113, and as assistants to our Client Support Services staff. We have a wide range of opportunities available, such as IT Student Lab Attendant or IT Student Phone Operators. Internal candidates can strive to become IT Student Support Representatives, our highest level of student worker and one with the most responsibility and reward. Students wishing for more technical and hands on experience with repairing equipment may be interested in the IT Student Intern positions.

Current Openings

Typically we hire most of our staff at the end of the current semester to work the following semester, and at the beginning of the semester to fill any vacancies. However, we do accept applications year round.

We are currently hiring up to five student workers. These students will be trained as IT Student Lab Attendants and IT Student Phone Operators, and will be hired with the potential to become IT Student Support Representatives.

Applicants do not have to have prior technical support experience, but should be:

  • willing to work a set work schedule each week (commonly around 15 hours per week)
  • willing to work as early as 7:00 am and as late as 12 midnight, including some weekend shifts
  • willing to learn about supporting PCs, Macs, wireless devices, and other support issues common to campus users
  • be in good academic standing
  • Freshman or Sophomore status strongly preferred
  • All majors considered, with a preference for INFO or COSC

You can fill out an application to apply for one of the current openings below. An Information Technology representative will review applications and will call selected applicants to make  an interview appointment. Questions regarding your application status may be submitted to Kevin Malone.

Student Job Descriptions

If you are interested in being a part of the Information Technology Student Staff, please read the job description for the position you wish to apply for and then fill out the On-Line Application to be submitted to Kevin Malone.

IT Student Lab Attendants

IT Student Lab Attendants are responsible for assisting all SU students, faculty, and staff in the use of the IT Academic Computer facilities. Adequate knowledge of lab software and hardware is necessary for this position.

IT Student Phone Operators

Student Help Desk Phone Operators are responsible for being a positive first point of contact for the campus community, when they call the IT Help Desk.  The Operator will need to direct call calls to the proper support technician in a timely manner. 

IT Student Support Representative-In-Training

The IT Student Support Representative-In-Training learns the duties and responsibilities of being an IT Student Support Representative I. They are responsible for  the Help Desk, which includes assisting students, faculty, and staff over the phone and in person as well as providing 1st level support to the IT Student Lab Attendants working in the computer labs. An IT Student Support Representative I also takes care of documenting more complicated problems so that they are directed to a full time staff member, monitor the color printer, and monitor the status of the campus servers.  An IT Student Support Representative I who wishes to take on even more responsibility can apply internally to become an IT Student Support Representative II.

IT Student Intern

IT Student Interns are student workers responsible for assisting full time IT support staff with the installation, configuration, and on-going maintenance of University-owned technology devices and software. Knowledge and expertise in assembling PCs, installing or replacing computer components, installing and upgrading software and using typical campus Office Suite and Academic software is necessary for this position.