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Client Support Services

Client Support Services

Work for Client Support Services!

Information Technology hires students throughout the semester to work for our Client Support Services team in our IT Computer Labs, at the IT Help Desk in TE 113, and as assistants to our Client Support Services staff. We have a wide range of opportunities available, such as Student Lab Technicians or Phone Operators. Internal candidates can strive to become Consultants or Lab Managers, our highest level of student worker and one with the most responsibility and reward. Students wishing for more technical and hands on experience with repairing equipment may be interested in the IT Client Support Assistant positions.

Current Openings

Typically we hire most of our staff at the end of the current semester to work the following semester, and at the beginning of the semester to fill any vacancies. However, we do accept applications year round.

You can fill out an application to apply for one of the current openings below. An Information Technology representative will review applications and will call selected applicantsto make  an interview appointment. Questions regarding your application status may be submitted to Kevin Malone.

Student Lab Technicians

Information Technology is seeking students to join the IT Client Support Services team as Student Lab Technicians.

The successful candidates will start during the Spring 2014 semester, working approximately 10 - 20 hours to learn the duties of the position.

Successful candidates must be currently enrolled Salisbury University students in good standing, taking at least 9 credit hours and have a minimum 2.5 grade point average (GPA).  A college transcript may be required.  Candidates must provide work references and resume at the time of application and undergo one or more job interviews by members of the IT Department to demonstrate technology knowledge and experience.

The ideal candidates will have a basic knowledge of supported software and hardware, and experience using the typical campus Office Suite and Academic Software.

The positions are student positions with no paid benefits.  The hourly wage is commensurate with education and PC experience and is projected to be in the range of $7.50 to $8.50 per hour.

Student Help Desk Phone Operators

Information Technology is seeking students to join the IT Client Support Services team as Student Help Desk Phone Operators.

The successful candidates will start during the Spring 2014 semester, working approximately 10 - 20 hours to learn the duties of the position.

Successful candidates must be currently enrolled Salisbury University students in good standing, taking at least 9 credit hours and have a minimum 2.5 grade point average (GPA).  A college transcript may be required.  Candidates must provide work references and resume at the time of application and undergo one or more job interviews by members of the IT Department to demonstrate technology knowledge and experience.

The ideal candidates will have excellent speaking, phone and customer service skills. A basic knowledge of supported software and hardware, and experience using the typical campus Office Suite and Academic Software is also desired.

The positions are student positions with no paid benefits.  The hourly wage is commensurate with education and PC experience and is projected to be in the range of $7.50 to $8.50 per hour.

IT Client Support Assistant

Information Technology is seeking 3 students to join the IT Client Support Services team as IT Client Support Assistants.

The successful candidates will start during the Spring 2014 semester, working approximately 10 – 20 hours to learn the duties of the position.

During the Winter and Summer Breaks, the successful candidates will work approximately 25 hours a week, with a maximum of 29 hours. The client support assistants will support a full-time IT staff member in the installation, configuration and on-going maintenance and troubleshooting of University-owned technology devices and software including, but not limited to, Windows and Macintosh desktop computers, laptops, tablets, printers, and scanners.  The students will also assist IT staff in the setup, configuration, and on-going maintenance and troubleshooting of academic computer lab hardware and software.

Successful candidates must be currently enrolled Salisbury University students in good standing, taking at least 9 credit hours and have a minimum 2.5 grade point average (GPA).  A college transcript may be required.  Candidates must provide work references and resume at the time of application and undergo one or more job interviews by members of the IT Department to demonstrate technology knowledge and experience.

The ideal candidates will have knowledge and expertise in assembling PCs, installing or replacing components, installing and upgrading software, and using the typical campus Office Suite and Academic Software.

The positions are student positions with no paid benefits.  The hourly wage is commensurate with education and PC experience and is projected to be in the range of $7.50 to $8.50 per hour.  

Student Job Descriptions

If you are interested in being a part of the Information Technology Student Staff, please read the job description for the position you wish to apply for and then fill out the On-Line Application to be submitted to Kevin Malone.

Student Lab Technicians

Student Lab Technicians are responsible for assisting all SU students, faculty, and staff in the use of the IT Academic Computer facilities. Adequate knowledge of lab software and hardware is necessary for this position.

Student Help Desk Phone Operators

Student Help Desk Phone Operators are responsible for being a positive first point of contact for the campus community, when they call the IT Help Desk.  The Operator will need to direct call calls to the proper support technician in a timely manner. 

Student Consultant-In-Training

The Student Consultant-In-Training learns the duties and responsibilities of being a Student Consultant. They are responsible for  the Help Desk, which includes assisting students, faculty, and staff over the phone and in person as well as providing 1st level support to the lab technicians working in the computer labs. Consultants also take care of documenting more complicated problems so that they are directed to a full time staff member, monitor the color printer, and monitor the status of the campus servers.  Student Consultants who wish to take on even more responsibility can apply internally to become a Lab Manager.

Student Consultant Job Description

IT Client Support Assistants

IT Client Support Assistants are student workers responsible for assisting full time IT support staff with the installation, configuration, and on-going maintenance of University-owned technology devices and software. Knowledge and expertise in assembling PCs, installing or replacing computer components, installing and upgrading software and using typical campus Office Suite and Academic software is necessary for this position.