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IT Help Desk/Technology Support

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Printing Services

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IT Procurement and Consulting Services

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Voicemail, Campus Phones and CATV

Voice Mail, Campus Phones and TV Help

More Information

Information Technology Guides and Training

Topics

Accounts and Passwords

Classroom Technology

Computer and Software

Email, Outlook and Exchange

GullNet and PeopleSoft

Internet and Network

Parents and Visitors

Rooms and Lab Spaces

Telephone, Cable TV and Voicemail

Virtual Computing

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This page contains guides and training materials and links for frequently used technology services, organized by subject. Click on the topic heading to view guides for that topic.

If you don't see a guide on a particular subject and would like to see one created, you may request one by submitting a ticket at http://support.salisbury.edu, and we'll do our best to try to provide those instructions for you.

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Accounts and Passwords

General Account Info
- Account Creation Process for Faculty, Staff and Student Workers
- Name Change Request Process
- Account Lifecycles - Gaining and Losing Access Guide
- Resetting Your Password - a guide to managing your password.
- Requesting a Guest Account
- Working with Network Drives - About network drives, drive mappings and personal web space.
Students
- Guide to University Student Accounts
Faculty and Staff
- Guide to University Faculty and Staff Accounts
- VPN Access for Faculty and Staff - Accessing Network Drives from Home
- Manage Student Worker Accounts - For supervisors of student workers
Student Organizations
- Student Organization accounts are requested and managed by Student Activities: http://www.salisbury.edu/saol/

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Classroom Technology

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Computers and Software

Hardware
- Preparing an SU Laptop for Off-campus Use
- Operating Systems
  - Using Windows 7
  - Using Mac OS X
  - Windows 7 Product Guide - from Microsoft
  - Your Guide to Windows 7 - from Microsoft
  - Restoring a File from a Network Drive - This covers how to restore a file that was recently deleted from an SU network drive.
- Software
  - Installing Software from the Software Center - How to install software onto your SU-owned campus PC using our on-campus software delivery system for Faculty and Staff.
  - Using the Application Catalog and Software Center - a more detailed guide on the on-campus software delivery system.
  - Using Right-Click Elevation to Run or Install Software on an IT Lab or Classroom Computers - How to open or install software that requires administrator or elevated access on an IT Computer Lab or Classroom podium computer.
  - Using Skype on Campus - How to use Skype on campus computers.
  - Installing Mathematica for Students
  - Minitab Individual for Home Use Installation Instructions
  - Minitab Individual for Home Use PC CD Installation Instructions
  - Minitab Express for Home Use Mac CD Installation Instructions
  - Record audio with Sound Recorder (Windows 7)
  - Recording audio and video with Quick Time Player (Mac)
  - Recording audio with Audacity
- Antivirus
- Office 2011 for Macintosh
- Office 2013
- Office 365
  - Installing Office 365 from Kivuto Solutions

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Email, Outlook and Exchange

General Email Guides
Student Email (Office 365)
Faculty and Staff Email
- Archiving: Using Enterprise Vault
- Outlook 2010: Guide to Shared Accounts, Mailboxes and Calendars
- Video: Sharing Exchange Mailbox Folders - This YouTube video does a good job of showing exactly what you need to do to share a folder or contact list with someone else using Outlook 2010, as well as what the recipient needs to do to add your shared folder to their Outlook display. Be aware though that the narrator goes through the material very quickly.
- Setting an Email Forwarding Rule - This guide shows you how to create and turn on and off a rule to forward your email to an external email address in Outlook and Outlook Web App.
- Outlook 2010: Creating Student Email Distribution Lists Using GullNet
- Using Outlook 2011 for Mac
- iPad Setup
- iPhone Setup
- Windows 8 Setup
- Android, Kindle, Nook and Blackberry Setup
- Outlook: Sharing Folders and Calendars - This webpage contains guides on the different ways to share your Outlook contents with others.
- Recall or replace an email message after it is sent in Outlook - Information about recalling messages sent by mistake using Outlook. There are many caveats that may cause this to fail; see our recall note prior to using this feature.
- Be notified when others receive or open an email message - Note: this is not a guarantee that the email has been read, and the recipient has the option to decline sending the read receipt.
- How to create a profile in Outlook 2013 - from Microsoft.
- How to turn on or off a profile prompt in Outlook 2013 - from Microsoft.
- For Outlook 2013 specific guides and training, see the Office 2013 section in Computer and Software

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GullNet and Peoplesoft

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Help Desk

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Internet and Network

General Guides
- Getting Started with OneDrive - http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial
- OneDrive for Business - https://onedrive.live.com/about/en-us/business/
- Creating Web Pages and Links
Gaming Consoles, Smart TVs and Other Network Devices
- Network Compatible Devices
- How to Find Your Mac Address
Wireless Configuration
Troubleshooting and Security
- How to Release and Renew an IP Address
- Clearing your Cache Guide
- Security zones: adding or removing websites - this page from Microsoft shows how to add or remove websites to different security zones. These instructions can be used to show how to add an SU website to the Trusted security zone. This is for Internet Explorer only.
- Malware/Spyware Prevention Guide
- Mobile Security Guide
- Mobile Security Tips - guide from stopthinkconnect.org
- Safe Computing Tips - guide from stopthinkconnect.org
- 5 Top Reported Security Scams - infographic on the top five reported security scams and what to do about it.

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MyClasses

Uninstall Security Update for Windows KB2909921 - This fixes an issue with Internet Explorer 11 users who find that their browser crashes or freezes when trying to access MyClasses content after the security update.

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Other Guides

Scantron
- Using Scantron
Disaster Recovery Guides

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Parents and Visitors

Orientation 101 Guides
- Information Technology Brochure - A thin brochure that lists many of the services provided to the University by Information Technology.
- Suggested Computer Specifications - A guide that helps the reader to determine what devices to bring and what not to bring to campus.
- Guide to University Student Accounts - A guide that covers the accounts that students receive when they attend SU and what those accounts provide.
- GullNet How To Guide - A guide covering the basic tasks a typical student might need to perform within GullNet, such as checking grades and adding or dropping classes.
- Configure Your Computer For SU Wireless - A guide to help you use our connection wizard to configure your computer to use SU_Secure, our SU Wireless network.
- Lab Locations - A map and listing of our IT computer labs and locations.
- University Police Computer Engraving - A link to the University Police site, which provides engraving and computer registration for theft prevention.

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Printing

Printing in IT Computer Labs
- How to Print Single Sided - Many of our labs are set to print double-sided by default.
- Printing Color PDFs and PowerPoint Slides as Grayscale - Print color documents in grayscale to reduce print times and avoid print errors.
- How to Release a Print Job using GoPrint - All of your printouts in IT Computer Labs are released at a GoPrint Release Station.
- Printing Multiple PowerPoint Slides on a Single Page using PowerPoint 2010 - Print multiple slides on one page to save paper and your print quota.
- Printing Multiple PowerPoint Slides on a Single Page using PowerPoint 2011 for Macintosh - Print multiple slides on one page to save paper.
Mobile Printing
- Mobile Printing using GoPrint Mobile Cloud Print
Responsible Printing
- SU Students: Think Before You Print! - See how much paper SU students print in one school year.
Departmental Printing

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Procurement

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Rooms and Lab Spaces

Computer Lab Locations
IT Lab Class Schedules - See the current week's schedule for all IT labs. Updated on Fridays. Note that this document only contains schedules for labs which have an active class or event scheduled.
Lab Rules
Lab Software Configuration
How to Reserve A Lab
Computer Lab Security
Scanning in an IT Computer Lab
Using Right-Click Elevation to Run or Install Software on an IT Lab or Classroom Computers - How to open or install software that requires administrator or elevated access on an IT Computer Lab or Classroom podium computer.

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Telephone, Cable TV and Voicemail

Using Voicemail - A general guide to using some voicemail functions.
Voicemail Quick Reference Card - A reference card to the various voicemail features.

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Virtual Computing and Remote Desktops

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