Client Support Services

Information Technology Guides and Instructions

This page contains guides and instructions for frequently used technology services, organized by subject. If you don't see a guide on a particular subject and would like to see one created, you may request one by submitting a ticket at http://support.salisbury.edu, and we'll do our best to try to provide those instructions for you.

All guides are in Adobe Acrobat PDF format unless otherwise noted. Click on the topic heading to view guides for that topic.

Accounts and Passwords

General Account Info
- Account Creation Process for Faculty, Staff and Student Workers
- Name Change Request Process
- Account Lifecycles - Gaining and Losing Access Guide
- Resetting Your Password - a guide to managing your password.
- Requesting a Guest Account
- Working with Network Drives - About network drives, drive mappings and personal web space.
Students
- Guide to University Student Accounts
Faculty and Staff
- Guide to University Faculty and Staff Accounts
- VPN Access for Faculty and Staff - Accessing Network Drives from Home
- Manage Student Worker Accounts - For supervisors of student workers
Student Organizations
- Student Organization accounts are requested and managed by Student Activities: http://www.salisbury.edu/saol/

Classroom Technology

Computer and Software

Hardware
- Preparing an SU Laptop for Off-campus Use
Operating Systems
- Using Windows 7
- Using Mac OS X
- Windows 7 Product Guide - from Microsoft
- Your Guide to Windows 7 - from Microsoft
Software
- Installing Software from the Software Center - How to install software onto your SU-owned campus PC using our on-campus software delivery system for Faculty and Staff.
- Using the Application Catalog and Software Center - a more detailed guide on the on-campus software delivery system.
- Suggested Apps for iOS Devices - iPads, iPhones, iPod Touch
- Using Skype on Campus - How to use Skype on campus computers.
- Microsoft SharePoint Designer 2007
- Installing Mathematica for Students
- Using Lync on Campus
- Minitab Individual for Home Use PC Installation Instructions
- Minitab Express for Home Use Mac Installation Instructions
Antivirus
Office 2010
Office 2011 for Macintosh
Office 2013
Office 365
- Installing Office 365 from Kivuto Solutions

Email, Outlook and Exchange

General Email Guides
Student Email (Office 365)
Faculty and Staff Email
- Archiving: Using Enterprise Vault
- Outlook 2010: Guide to Shared Accounts, Mailboxes and Calendars
- Video: Sharing Exchange Mailbox Folders - This YouTube video does a good job of showing exactly what you need to do to share a folder or contact list with someone else using Outlook 2010, as well as what the recipient needs to do to add your shared folder to their Outlook display. Be aware though that the narrator goes through the material very quickly.
- Video: Setting Calendar Permissions in Outlook 2010 - This YouTube video covers how to use Calendar Permissions to share a calendar with another user in Outlook 2010.
- Video: Opening a Shared Calendar in Outlook 2010 - This YouTube video covers how to open a calendar that has been shared with you within Outlook 2010.
- Setting an Email Forwarding Rule - This guide shows you how to create and turn on and off a rule to forward your email to an external email address in Outlook and Outlook Web App.
- Outlook 2010: Creating Student Email Distribution Lists Using GullNet
- Using Outlook 2011 for Mac
- iPad Setup
- iPhone Setup
- Windows 8 Setup
- Android, Kindle, Nook and Blackberry Setup

GullNet and PeopleSoft

Students
Faculty and Staff

Help Desk

General Guides
- IT Computing Quick Reference
- Using the Online Ticketing System (mySupport)
Help Desk Student Employment
Policies
- SU Acceptable Use Policy
- SU Email Acceptable Use Policy
- Security Agreement
- Safeguards for Dealing with Sensitive Information
- University System of Maryland Records Retention Standards
- Guide to using the SU Temporary Faculty Member Contract Template
  - USM Bylaws for Full-time Temp Faculty - Microsoft Word format
  - USM Bylaws for Part-time Temp Faculty - Microsoft Word format
  - SU Temporary Faculty Member Contract Template - Microsoft Word format

Internet and Network

General Guides
- Getting Started with OneDrive (website) - http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial
- OneDrive for Business (website) - https://onedrive.live.com/about/en-us/business/
- Creating Web Pages and Links
Gaming Consoles, Smart TVs and Other Network Devices
- Network Compatible Devices
- How to Find Your Mac Address
Wireless Configuration
Troubleshooting and Security
- How to Release and Renew an IP Address
- Clearing your Cache Guide
- Security zones: adding or removing websites - this page from Microsoft shows how to add or remove websites to different security zones. These instructions can be used to show how to add an SU website to the Trusted security zone. This is for Internet Explorer only.
- Malware/Spyware Prevention Guide
- Mobile Security Guide
- Mobile Security Tips - guide from stopthinkconnect.org
- Safe Computing Tips - guide from stopthinkconnect.org

LiveText

MEEC Software Discounts

MyClasses

Uninstall Security Update for Windows KB2909921 - This fixes an issue with Internet Explorer 11 users who find that their browser crashes or freezes when trying to access MyClasses content after the security update.

Other Guides

Scantron
- Using Scantron
Disaster Recovery Guides

Parents and Visitors

General Guides
- Information for Visitors
Orientation 101 Guides

Orientation 101 Portfolio - A collection of all the guides used during the Orientation 101 presentation for parents, listed individually below. This requires Adobe Acrobat Reader and may also require an Adobe Flash update.
- Information Technology Brochure - A thin brochure that lists many of the services provided to the University by Information Technology.
- Suggested Computer Specifications - A guide that helps the reader to determine what devices to bring and what not to bring to campus.
- Guide to University Student Accounts - A guide that covers the accounts that students receive when they attend SU and what those accounts provide.
- GullNet How To Guide - A guide covering the basic tasks a typical student might need to perform within GullNet, such as checking grades and adding or dropping classes.
- Configure Your Computer For SU Wireless - A guide to help you use our connection wizard to configure your computer to use SU_Secure, our SU Wireless network.
- Lab Locations - A map and listing of our IT computer labs and locations.
- MEEC Agreement Software Discounts - A guide that covers our MEEC agreement and the software discounts it provides.
University Police Computer Engraving - A link to the University Police site, which provides engraving and computer registration for theft prevention.

Printing

Printing in IT Computer Labs
- How to Print Single Sided - Many of our labs are set to print double-sided by default.
- How to Release a Print Job using GoPrint - All of your printouts in IT Computer Labs are released at a GoPrint Release Station.
- Printing Multiple PowerPoint Slides on a Single Page using PowerPoint 2010 - Print multiple slides on one page to save paper and your print quota.
- Printing Multiple PowerPoint Slides on a Single Page using PowerPoint 2011 for Macintosh - Print multiple slides on one page to save paper.
Mobile Printing
- Mobile Printing using GoPrint Mobile Cloud Print
Responsible Printing
- SU Students: Think Before You Print! - See how much paper SU students print in one school year.
Poster Printing
Departmental Printing

Rooms and Lab Spaces

Computer Lab Locations
IT Lab Class Schedules (PDF) - See the current week's schedule for all IT labs. Updated on Fridays. Note that this document only contains schedules for labs which have an active class or event scheduled.
Lab Rules
Lab Software Configuration
How to Reserve A Lab
Computer Lab Security
Scanning in an IT Computer Lab