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Client Support Services

Client Support Services

Information Technology Service Catalog

This page lists the services offered by the Information Technology department. Click the subheadings below to expand the section and view the services offered by each area of IT.

Application & Architecture Services

  • Provide campus email services
  • Provide campus instant messaging services
  • Maintain Oracle/PeopleSoft platform
  • Maintain Blackboard/MyClasses platform
  • Manage campus file storage system
  • Manage student cloud storage and email
  • Provide hosting for campus servers

Classroom Technology

  • Event Audio/Visual setup and support
  • Webinar setup and support
  • Turning Point software classroom support
  • Lecture capture support
  • Web Conferencing support
  • Classroom immediate response
  • Guest logins for events
  • Audio/Visual equipment training
  • Classroom Audio/Visual equipment installs and upgrades
  • Instructor Station PC installs and upgrades
  • Classroom equipment maintenance
  • Digital Signage Support

Client Support Services

  • Manage laptop loaner pool
  • Loan printers
  • Install and setup Kiosks
  • Install computer software packages
  • Install, troubleshoot and resolve software problems
  • Administer campus-wide patches, anti-virus and policies
  • Install and maintain lab hardware
  • Create and maintain lab software images
  • GoPrint print management
  • Install and update Academic Software licenses on servers
  • Configure and troubleshoot printing
  • Configure OCR scanning
  • PC hardware repair
  • Printer repair
  • Provide software training
  • Manage PC fleet replenishment
  • Provide software support for various software systems (ADI, ARMS, CUBIC, etc.)
  • Academic Software installation or updates in computer labs
  • Manage faculty, staff and student accounts
  • Schedule and staff IT computer labs
  • Provide phone and walkup technology support
  • Provide outreach and orientation support
  • Maintain and update information and documentation on Client Support Services website
  • Provide guest login accounts.

Enterprise Information Systems

  • CS, HR and FIN support and maintenance
  • PeopleSoft application development
  • CS, HR and FIN enhancements to functionality
  • Creating and maintaining appropriate user roles
  • Manage PeopleSoft account creation and maintenance system for all accounts
  • Assist users creating PeopleSoft reports
  • Coordinate 3rd party package to PeopleSoft interfaces
  • Provide document imaging scanning and indexing services to campus departments
  • Provide ParScore exam grading to campus faculty
  • Data entry services for applications and transcripts

IT Procurement and Consulting Services

  • Provide advice and technology review for technology purchases
  • Provide quotes and estimates for technology purchases
  • Software contracts
  • Delivery of purchased products

Media Services

  • Loan cameras, digital recorders, lights and microphones
  • Video record class presentations and guest speakers
  • Use of two video studios
  • Use of an audio studio
  • Fully equipped audio and video editing
  • Distance Learning
  • Teleconference (IVN) and Skype
  • CC-TV for the campus

Network and Security

  • Maintain equipment supporting wireless network access for both academic buildings and residence halls
  • Provide high-capacity connections for buildings and servers
  • Manage external network interface (MDREN)
  • Network performance monitoring
  • Configure and maintain firewall and IDS
  • Cybersecurity education and outreach

Telecommunications

  • Telephone cabling, installation and repair
  • Telephone equipment purchasing and leasing
  • Voicemail installation and repair
  • International calling
  • Directory services and call routing
  • Telephone and cell phone technology review
  • Cell phone purchase plans and equipment
  • Cell phone setup, support and repair
  • Cell phone employee discounts
  • Cable television installation and repair
  • Surveillance camera installation and repair
  • Alarm system design, installation and repair
  • Emergency Alert Systems support
  • Construction planning and design