Located in TETC 113, Information Technology maintains an IT Help Desk dedicated to helping Faculty, Staff and Students with computer problems. The IT Help Desk is staffed with two full-time IT Help Desk Representatives, and also employs lab techs from the student body to assist users with their computing problems in the labs, and to provide information and quick tasking of problems.

The IT Help Desk is the central support location for all the TETC computer labs, is the central location for computer support of the Academic Computer Labs, and also houses Printing Services. Each of the auxiliary labs  also has a lab tech on duty who can help with computer problems as they arise. The IT Help Desk is open the same hours as the TETC labs, and can be reached at 7-5454.

The IT Help Desk also has reference material available for both take-home and in-house use. 

The IT Help Desk may be reached in person, via phone by calling 7-5454 (off-campus 410-677-5454) for phone technical support, or via e-mail at helpdesk@salisbury.edu, during normal hours.

The Help Desk offers support for the following:

• Live technical support for minor problems related to supported software and hardware on University-owned computers through the Help Desk Support line.
• Problem reporting and resolution by phone, e-mail and online through a call problem tracking program utilizing PC and Software support technicians.
• Very limited advising and consultation for non-supported software (No problem tracking tasks will be created for non-supported software. Support is limited to the knowledge of the Help Desk staff and will likely refer caller to other avenues of finding support, such as manuals, online help, software manufacturers, etc.).
• Network and Gullnet password changes.
• Limited amount of software manuals available for checkout at the IT Help Desk.
• Quick Reference Guides and ResNet booklets available online and at the IT Help Desk.
• Assistance with e-mail, virus protection, and file conversion.
• Lab assistance with software and hardware problems through Student Techs and Consultants.
• Support for connection problems with Active Directory and GullNet Accounts, including WebAccess.
• Limited support for ResNet problems, as defined below:

  Support for ResNet limited to:

  • Problems with Network or SU E-mail Accounts as supported on academic lab machines;
  • Problems with IP and DHCP conflicts;
  • Testing of the lines and ports in dorm rooms;
  • Problems with WebAccess links; and,
  • Online and printed booklets provided for do-it-yourself set-up.

  The Help Desk does offer not support for ResNet  for the following:

  • Software support;
  • Hardware support on non-University owned computers;
  • Setup of computers for ResNet;
  • Troubleshooting setup problems except as listed above.