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Client Support Services

Client Support Services

Internet Access

This page contains links and information about SU's Internet, Networking and Wireless services and how to connect your gaming consoles, smart phones, computers and other devices. All guides are in Adobe Acrobat PDF format unless otherwise noted.

Gaming Consoles, SmartTVs and Other Network Devices

If you want to use a gaming console, smart television or other network device on the SU wireless or wired networks, you will need to register your device online at http://support.salisbury.edu/User. Click Devices/Gaming Consoles in the "Report a Problem" section on the Online Ticketing site and fill out the requested information to register your device. You will receive an email notification when your support ticket was resolved and your device is registered for use on the SU wireless network.

Once your gaming console (i.e., Microsoft Xbox, Nintendo Wii, Sony PlayStation, etc.), smartTV (i.e., Apple TVs, Samsung SmartTVs, etc.) or other network device is registered, you will need to connect your device to SU-Connect. See your device's manual for information on how to connect it to a wireless network.

All game consoles, DVD players, or televisions which require network connectivity should be connected via wired Ethernet if possible. These devices can be connected to SU-Connect, though significant latency may be expected.

Wireless Printers, Google Chromecast and Other Devices That Connect To Each Other Over Wi-Fi

Devices which require a Wi-Fi connection to another device on the network in order to function will not work with our SU wireless network. For example, Google Chromecast requires an app to be installed on a computer or mobile device to setup and operate the Chromecast. This app needs the computer or mobile device to be able to see and access the Chromecast on the wireless network in order to function, which is not possible on the SU wireless network.

Devices which are able to be set up as a standalone device can work, but functions that depend upon a wireless connection to another device would not work. Wireless printers and storage devices would not function wirelessly, but may still function if they are connected directly to the computer. Media devices like Apple TV would also still be able to be setup and connect to the wireless network to use such services like streaming media (Netflix, Hulu, etc.), but the wireless screen sharing and media sharing capabilities would be unavailable on the SU wireless network.

When in doubt, please submit a ticket to the IT Help Desk at http://support.salisbury.edu to inquire about your devices compatibility with our SU wireless network prior to purchasing or bringing your device to campus.

Find your MAC Address

  • For some devices, like game consoles, you need to submit a request to register to use SU-Secure. You'll need a MAC address as part of the  ticket. Use this guide to find out How to Find Your Mac Address

PC and Macintosh Wireless Configuration

If you are using a Windows or Macintosh laptop or desktop to connect wirelessly to SU, you will need to use SU-Connect to set up your device to connect to SU-Secure. Wireless is available in all academic and administrative buildings, all residence halls, and in University Park. If your laptop does not have a wireless adapter, you can purchase a USB add-on adapter.

Follow the instructions found in the Configure Your Device for Wireless Access guide. Detailed setup instructions for this SU-Secure are below in case SU-Connect is not sufficient:

Mobile Device Wireless Setup Guides

To connect your smart phone or mobile device to our wireless network, you will first need to connect to SU-Connect and open a browser to complete the wireless setup wizard. Please see our Smart Phone and Mobile Device page for device specific setup instructions and information.

Residence Hall Internet Access Information

Internet access is provided to all students living on-campus and those in University Park I & II. Each student will have their own Ethernet port for plugging in their computer, gaming console, or other network devices. All student Residence Halls and University Park also have wireless connectivity at this time. NO HUBS, SWITCHES, ROUTERS OR WIRELESS ACCESS POINTS ARE ALLOWED TO BE HOOKED UP TO YOUR ETHERNET PORT.

There are 2 methods you can use to connect to the Internet in a Residence Hall.

WIRELESS: We currently provide 802.11 a/b/g/n wireless access in all Residence Halls On-campus as well as in University Park. To access our wireless network, you need to have built-in wireless In your laptop/desktop/device or an 802.11 a/b/g/n network card that will work with your computer. Student's who want to use wireless should connect to the SU-Secure wireless network. If you have trouble connecting to SU-Secure, use SU-Connect, which will help configure your device for the proper network.

NOTE: Windows / Mac / Linux, as well as most smartphones and tablets are now supported on our wireless network.

ETHERNET: All residence hall Ethernet ports can support 10/100mb speeds. All network cards developed in the past 10 years can support these speeds, so as long as your computer has an Ethernet card, you are good to go. If you are unsure if your computer has a Ethernet card, look on the back of your computer (or back/sides of your laptop) for a port that looks similar to the ones listed below:

An Ethernet port can be further identified by examining it closely and counting the number of gold pins. A standard Ethernet port will have 8 gold pins. Do not confuse this with a Phone (modem) port, which has 2 or 4 gold pins.

A common problem during move-in is mixing up a Phone cable and an Ethernet Cable. A Phone cable connector will have 2 or 4 gold pins on it and an Ethernet cable connector will have 8 gold pins. Also the Ethernet plug on the end of the cable is generally larger. See the picture below for a side-by-side comparison:

Troubleshooting and Security