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Client Support Services

Client Support Services

Disaster Recovery and Health Crisis Awareness

If the H1N1 flu pandemic or other emergency or disaster affects SU, causing campus to be closed or operating at reduced capacity, it will still be important for faculty to continue to be able to teach their classes, and for students to have the technology to communicate with their professors.

To ensure teaching continuity, Information Technology will be prepared to offer support and maintain services while the university deals with such a crisis.

When such a crisis occurs, IT will communicate important information such as closures and reduced hours here on our website, as well as through campus email.

To minimize the impact on the classroom, it's important for faculty, staff, and students prepare for the possibility ahead of time. Being aware of such things as the availability of software access in labs or files on network drives and local computers, ensuring passwords are known and up to date, how and where to receive assistance in fixing issues, and other considerations will help reduce the disruption a closure could potentially cause.

Click the links to the left to see how a crisis will impact specific areas and groups, and how to receive support. For more information on how IT plans for disaster recovery, and how you can protect your own data in the event of disaster, view the following:

Download - Disaster Recovery Awareness PowerPoint

Impact Guides

All guides are in Adobe Acrobat PDF format unless otherwise noted.

Faculty

Students

Help Desk and IT Computer Labs