Cashiers Office
Holloway Hall

Billing Questions

Questions about Your Bill

General questions about your bill can be answered at the Cashiers Office.  Please note the Cashiers Office does not have the authority to adjust a charge or a credit posted to an account by another department.  Questions about specific items on an account should be directed to the originating department.   Specific billing items and their originating departments are listed in the table below.

Issue Department Phone Number
Bill Explanation Cashiers Office
HH  219
410-543-6060
Cancellation (before term begins) Registrar's Office 
HH 120
410-543-6150
Check Pick-Up Cashiers Office
HH  219
410-543-6060
Diploma Registrar's Office 
HH 120
410-543-6150
Financial Aid Financial Aid Office
HH 213
410-543-6165
Gull Card Gull Card Office
CB 036
410-543-6053
Student Health Services Student Health Services HH 180 410-543-6262
Housing/Residence Life Housing Office
SG 120
410-543-6040
Library Books, Fines Blackwell Library 410-543-6130
Refunds Accounts Receivable
HH 201
410-543-6060
Parking Fines University Police 410-543-6222
Residency Residency Office
HH 223
410-543-6547
Withdrawal (after term begins) Registrar's Office 
HH 120
410-543-6150
Scholarships Financial Aid Office
HH 213
410-543-6165
Tuition Remission Human Resources
HH 140 
410-543-6035

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Correcting a Bill

Use the  bill correction form to indicate any changes/additions/deletions (e.g., financial aid, enrollment, 529 College Savings, Maryland Pre-Pay, Military, and non-SU scholarships) not showing on your bill.

Disputing A Bill

The Buckley Amendment, effective November 1974, prohibits the University from releasing student information to anyone other than the student.  Written authorization from the student must be provided for other interested parties.  

A student or parent who wishes  to dispute a specific item on a student account must contact the University department that originated the charge to determine the nature of the adjustment, if any, and the appropriateness of the charge.  If, after discussing the bill with the originating department, a student or parent still wishes to dispute the charge, a formal appeal must be made in writing and sent to the Accounts Receivable Supervisor in Financial Services.  The appeal will be forwarded to the appropriate campus official for consideration.

Please be aware late payment fees will be assessed on disputed charges unless a written appeal is on file.  In addition, be aware any portion of the bill not in dispute must be settled promptly by the due date indicated on the bill.

Copies

Students may want copies of their bill to go to more than one person (due to having more than one person contributing to their payments). Students will have to invite, via email, any persons they want to have access to their student account information.  Those persons will be authorized users, and will follow the directions in the email to set up their own user name and password to view the student account, bills, payment plans, and to make payments.  Students can also print their bill from the student account for the purpose of submitting for reimbursement from employers.

Authorized Users

Students can invite anyone to have access to their student account (make payments, view electronic bills, tuition payment plans, email notifications, and text messages).

Instructions on to invite your parent or other persons as authorized users:

Sign into GullNet.  The follow:

Main Menu>Bills/Payments/PayPlams/Refund

Under "Authorized Users" select "Add New" and fill out the information requested.

The authorized user will receive an email with a temporary password and link.

Users should copy and paste the following link in the browser address bar and add to favorites:

Authorized users will click the link and enter their user name and temporary password and then create a new password and security question.  Once completed, users will be directed to the student account.

Online Mandatory Fee Waivers – Winter and Summer Semesters
The University’s policy is to waive some portion of the mandatory fees for Winter and Summer semester classes only, if a student is exclusively enrolled in online courses (i.e., those identified as “7xx” sections). Hybrid courses (i.e., those identified as “6xx” sections) contain face-to-face and alternative (e.g., online) components and are not subject to this fee waiver policy. Students enrolled exclusively in online courses for the Winter or Summer term would only be responsible to pay a $75 Technology fee per course. All other mandatory fees would be waived. During these semesters, if a student is enrolled in an online course and a non-online course (e.g., internship, face-to-face course, off-site course or hybrid course), the University will not waive any mandatory fees.  Appeals to this policy can be directed to the Comptroller at tjpasquariello@salisbury.edu.

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