Questions about Your Bill
General questions about your bill can be answered at
the Cashiers Office. Please note the Cashiers
Office does not have the authority to adjust a charge or
a credit posted to an account by another department.
Questions about specific items on an account should be
directed to the originating department.
Specific billing items and their originating departments
are listed in the table below.
Correcting a Bill
bill correction form
to indicate any changes/additions/deletions (e.g.,
financial aid, enrollment, 529 College Savings, Maryland
Pre-Paid, Military, and non-SU scholarships) not showing
on your bill. Please check your GullNet To-Do list
and complete any tasks for Financial Aid before
submitting this form.
Disputing A Bill
The Buckley Amendment, effective November 1974,
prohibits the University from releasing student
information to anyone other than the student.
Written authorization from the student must be provided
for other interested parties.
A student or parent who wishes to dispute a specific item on a
student account must contact the University department that originated
the charge to determine the nature of the adjustment, if any, and the
appropriateness of the charge. If, after discussing the bill with
the originating department, a student or parent still wishes to dispute
the charge, a formal appeal must be made in writing and sent to the
Accounts Receivable Supervisor in Financial Services. The appeal
will be forwarded to the appropriate campus official for consideration.
Please be aware late payment fees will be assessed on disputed charges
unless a written appeal is on file. In addition, be aware any
portion of the bill not in dispute must be settled promptly by
the due date indicated on the bill.
Students may want copies of their bill to go to more
than one person (due to having more than one person
contributing to their payments).
Students will have to invite, via email, any persons
they want to have access to their student account
information. Those persons will be authorized
users, and will follow the directions in the email to
set up their own user name and password to view the
student account, bills, payment plans, and to make
payments. Students can also print their bill from
the student account for the purpose of submitting for
reimbursement from employers.
Students can invite anyone to have access
to their student account (make payments, view electronic bills,
tuition payment plans, email notifications, and text messages).
Instructions on to invite your parent or
other persons as authorized users:
GullNet. Then follow:
Under "Authorized Users" select "Add New"
and fill out the information requested.
The authorized user will receive an email
with a temporary password and link.
Users should copy and paste the following
link in the browser address bar and add to favorites:
Authorized users will click the link and
enter their user name and temporary password and then create a
new password and security question. Once completed, users
will be directed to the student account.
Authorized user log in and password
problems, the student will have to reset your password. Students
will go to their GullNet > Main Menu > Bills/Payments/PayPlans/Refunds
and follow the link to their student account page.
At lower left side under Authorized User,
select the Authorized User you want to Edit (this is the
username they will need to use when logging in); select edit >
the user name and email address will appear, at the bottom is a
reset password button. Select reset the password, a temporary
password will be sent to the email address listed. Authorized
Users should copy and paste the log in link in the browser
address bar and add to favorites:
Once at the login page, enter your user
name and temporary password and change your password.
Mandatory Fee Waivers – Winter and Summer Semesters
The University’s policy is to waive some portion of the
mandatory fees for Winter and Summer semester classes only, if a
student is exclusively enrolled in online courses (i.e., those
identified as “7xx” sections). Hybrid courses (i.e., those
identified as “6xx” sections) contain face-to-face and
alternative (e.g., online) components and are not subject to
this fee waiver policy. Students enrolled exclusively in online
courses for the Winter or Summer term would only be responsible
to pay a $75 Technology fee per course. All other mandatory fees
would be waived. During these semesters, if a student is
enrolled in an online course and a non-online course (e.g.,
internship, face-to-face course, off-site course or hybrid
course), the University will not waive any mandatory fees.
Appeals to this policy can be directed to the Comptroller at