General questions about your bill can be answered at the Cashier's Office. Please note the Cashier's Office does not have the authority to adjust a charge or a credit posted to an account by another department. Questions about specific items on an account should be directed to the originating department. Specific billing items and their originating departments are listed in the table below.

Issue	Department	Phone Number
Bill Explanation	Cashier's Office HH 219	410-543-6060
Cancellation (before term begins)	Registrar's Office HH 120	410-543-6150
Check Pick-Up	Cashier's Office HH 219	410-543-6060
Diploma	Registrar's Office HH 120	410-543-6150
Financial Aid	Financial Aid Office HH 213	410-543-6165
Gull Card	Gull Card Office CB 036	410-543-6053
Student Health Services	Student Health Services HH 180	410-543-6262
Housing/Residence Life	Housing Office CP 1A	410-543-6487
Library Books, Fines	Blackwell Library	410-543-6130
Refunds	Accounts Receivable HH 201	410-677-5376
Parking Fines	University Police	410-543-6222
Residency	Residency Office HH 223	410-543-6547
Withdrawal (after term begins)	Registrar's Office HH 120	410-543-6150
Scholarships	Financial Aid Office HH 213	410-543-6165
Tuition Remission	Human Resources HH 140	410-543-6035

Correcting a Bill

To adjust room and board charges for changes in rooms or meal plans, submit a bill correction form to the Cashier's Office indicating the changes to be made. This form is the student's authorization for the indicated changes to be made to the account. Housing and meal plan amounts will be prorated for all adjustments made after the start of the semester.

Disputing A Bill

The Buckley Amendment, effective November 1974, prohibits the University from releasing student information to anyone other than the student. Written authorization from the student must be provided for other interested parties.

A student or parent who wishes to dispute a specific item on a student account must contact the University department that originated the charge to determine the nature of the adjustment, if any, and the appropriateness of the charge. If, after discussing the bill with the originating department, a student or parent still wishes to dispute the charge, a formal appeal must be made in writing and sent to the Accounts Receivable Supervisor in Financial Services. The appeal will be forwarded to the appropriate campus official for consideration.

Please be aware late payment fees will be assessed on disputed charges unless a written appeal is on file. In addition, be aware any portion of the bill not in dispute must be settled promptly by the due date indicated on the bill.

Copies

Students may want copies of their bill to go to more than one person (due to having more than one person contributing to their payments). If you need duplicate copies of your bill, you may now print them through GullNet Self-Service or through the eBilling website and distribute the copies at your discretion. This is also useful if you need to get a copy of your paid bill for purposes of reimbursement from employers.

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