Billing Questions
Questions about Your Bill
General questions about your bill can be answered at
the Cashiers Office. Please note the Cashiers
Office does not have the authority to adjust a charge or
a credit posted to an account by another department.
Questions about specific items on an account should be
directed to the originating department.
Specific billing items and their originating departments
are listed in the table below.
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Correcting a Bill
Use the
bill correction form
to indicate any changes/additions/deletions (e.g.,
financial aid, enrollment, 529 College Savings, Maryland
Pre-Pay, Military, and non-SU scholarships) not showing
on your bill.
Disputing A Bill
The Buckley Amendment, effective November 1974,
prohibits the University from releasing student
information to anyone other than the student.
Written authorization from the student must be provided
for other interested parties.
A student or parent who wishes to dispute a specific item on a
student account must contact the University department that originated
the charge to determine the nature of the adjustment, if any, and the
appropriateness of the charge. If, after discussing the bill with
the originating department, a student or parent still wishes to dispute
the charge, a formal appeal must be made in writing and sent to the
Accounts Receivable Supervisor in Financial Services. The appeal
will be forwarded to the appropriate campus official for consideration.
Please be aware late payment fees will be assessed on disputed charges
unless a written appeal is on file. In addition, be aware any
portion of the bill not in dispute must be settled promptly by
the due date indicated on the bill.
Copies
Students may want copies of their bill to go to more
than one person (due to having more than one person
contributing to their payments). If you need
duplicate copies of your bill, you may now print them
through GullNet Self-Service
or through the eBilling
website and distribute the copies at your discretion.
This is also useful if you need to get a copy of your
paid bill for purposes of reimbursement from employers.
Online
Mandatory Fee Waivers – Winter and Summer Semesters
The University’s policy is to waive some portion of the
mandatory fees for Winter and Summer semester classes only, if a
student is exclusively enrolled in online courses (i.e., those
identified as “7xx” sections). Hybrid courses (i.e., those
identified as “6xx” sections) contain face-to-face and
alternative (e.g., online) components and are not subject to
this fee waiver policy. Students enrolled exclusively in online
courses for the Winter or Summer term would only be responsible
to pay a $50 Technology fee per course. All other mandatory fees
would be waived. During these semesters, if a student is
enrolled in an online course and a non-online course (e.g.,
internship, face-to-face course, off-site course or hybrid
course), the University will not waive any mandatory fees.
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