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Information Technology Internship with Travel Advantage Network

Date inactive: 3/18/2014

Travel Advantage Network is looking for an Information Technology Intern to assist in providing excellent internal customer service. Applicant must be knowledgeable of computer systems, with a basic ability to interpret, analyze, troubleshoot and resolve technical problems. The IT Intern must be extremely conscientious; an effective communicator; and be comfortable working independently, but also have the ability to work in a team environment. 

Duties and Responsibilities

(Essential Duties and Responsibilities include the following. Other duties may be assigned.)

  • Provides support to staff for Windows XP, Windows Vista, Windows Seven, MS Office, Outlook, Word, Excel, and PowerPoint using advanced knowledge.
  • Troubleshoot problems that arise involving LAN/WAN networking, and basic understanding of WEB technologies and components.
  • Use remote access to change a software function.
  • Assist with phone networks to maintain the system, including but not limited to:
    • Troubleshooting
    • Setup for new employees
    • Check settings
  • Use Line of Business Application to set up, delete, and assign roles to users
  • Ensure hard drives, software, and programs are working properly
  • Maintain the chain server to ensure it properly works.
  • Filters and keeps track of inbound emails.
  • Use SysAid requests to be made aware of and repair technical problems.
    • Manipulate the urgency level of the requests.
  • Controls anti-virus and back-up system.
  • Maintain the printers, including but not limited to:
    • Setting up
    • Access to
    • Working with
    • Fixing of
    • Taking apart of personal and network printers.
  • Updates and controls database of Manuals of hardware.

 Minimal Requirements: 

  • 2nd-3rd year Computer Engineer, Network Engineer, or Information Systems Technology major
  • Working knowledge of Microsoft Office and Internet Explorer 

Additional Requirements

Successful candidates will have:

  • Excellent communication skills, both written and oral
  • Positive and upbeat attitude ensuring outstanding customer service
  • Well-organized and detail-oriented
  • Experience with website development/design
  • Database Administration

 Apply Here!  Visit us at:  www.PlanWithTAN.com