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Operations Engineer - Third Shift 10/31/2013 [-]

Employer Name: FTI Consulting

Job Location: Annapolis, MD

Industry Type: Business Consulting

Job Description: FTI Consulting, Inc. is a global business advisory firm dedicated to helping organizations protect and enhance enterprise value in an increasingly complex legal, regulatory and economic environment. With more than 3,800 professionals located in most major business centers around the world, we work closely with clients every day to anticipate, illuminate, and overcome complex business challenges in areas such as investigations, litigation, mergers and acquisitions, regulatory issues, reputation management and restructuring. Our professionals are some of the most experienced leaders in their field and our workforce includes numerous PhDs, MBAs, CPAs, CFEs, JDs, and technologists with expertise across a broad range of industries. Since our founding in 1982, clients have turned to us for high-stakes issues that require specialized expertise.

ABOUT THE OPPORTUNITY: The ITG Operations Engineer provides tasks and functions as assigned focused on the operational health, management, and monitoring of like systems grouped by technical function. The Operations Engineer will work Sunday Wednesday 8 p.m. 6 a.m., which will also include holidays. PRIMARY DUTIES: Performs tasks and maintenance on FTI infrastructure systems as requested. Performs Tier 2 engineering support and escalation for all infrastructure systems. Performs Tier 1 engineer support and escalation for systems monitoring generated alerts and issues. Deploys, configures, and maintains the health of the FTI systems infrastructure. Responsible for the day to day sustaining activities and monitoring for the FTI global enterprise. Assists engineers with the administration and maintenance of various FTI infrastructure systems. Performs datacenter facilities management tasks including access control, climate control, power and communications management and monitoring. Responsible for comprehensive NOC operations including monitoring, alerting, troubleshooting and resolution of issues and escalating to the appropriate technical resources to resolve issues. Analyzes and maintains performance data to ensure optimal usage of the resources available. Executes Change Controls as required to support trouble ticket resolution, planned maintenance, and assists other engineers as requested. Daily time entry to record billable and non billable time. Other miscellaneous duties and tasks assigned or requested by supervisor. Support other IT staff with open and unresolved issues. Provides on-call support via cell-phone or pager 24 x 7. Take on responsibilities as a backup or alternate for other IT staff. Cover and resolve any outstanding Service Desk related issues in an effort to help all IT members resolve tickets as quickly and efficiently as possible. BASIC QUALIFICATIONS: Minimum of 1 year experience with MS technologies: Windows Server platforms, MS Exchange, and MS SQL Server. Two year college degree or equivalent job experience.

PREFERRED SKILLS: Minimum of 2 years experience with Cisco IOS and administration. Cisco CCNA certification preferred. Knowledge and understanding of DNS, TCP/IP, NAS, and SAN concepts. Excellent written and verbal communication skills. Team player who is self motivated. Strong organizational skills. Ability to adapt to changing priorities. Ability to move equipment, furniture, etc. up to 50 lbs. Ability to travel periodically, sometimes with little notice. POSITION

CLASSIFICATION: Non - exempt FTI Consulting is an Equal Opportunity Employer

HOW TO APPLY: Visit  http://www.fticonsulting.com/.

Date inactive: 10/31/2014

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