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Salisbury University BW
A Maryland University of National Distinction
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ABLE Performance Standards

We have developed performance standards that you will be expected to meet. Your grade for the 490 course depends on your performance meeting or exceeding the behavior traits of the standards. The definition of the Standard is identified in Italics. The bullets below each Standard identify the behavior or knowledge categories relating to the Standard.

Standard I: Professional Work Ethic – Unfailingly exhibits an understanding of the value of work and fairness, balancing personal and professional life with integrity.

  • Punctuality

  • Engagement on the job

  • Efficiency in your work

  • Professional ethics

Standard II: Professional Demeanor --Consistently demonstrates respect, responsiveness, and professionalism with colleagues, subordinates, and supervisors from all backgrounds and levels.

  • Dress

  • Attitude

  • Courtesy

  • Teamwork

Standard III: Communication - Ensures that key issues are addressed and that important information is shared quickly and effectively up, down and across the organization

  • Listening

  • Writing

  • Verbal interactions

  • Electronic communication

  • Technology usage

Standard IV: Problem Solving - Demonstrates critical thinking and ability to generate feasible solutions to business problems

  • Identify the problem

  • Gather information

  • Analyze information

  • Recommend solutions

Standard V: Core Business Knowledge-Demonstrates knowledge of core business concepts in the functional areas of business

  • Customers

  • Revenue

  • Human contributions

  • Organizational understanding
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Salisbury University 1101 Camden Avenue Salisbury, MD 21801 410-543-6000

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