SU: Blackwell Library

Salisbury University Libraries

Holloway Hall
Interlibrary Loan (ILLiad): FAQs
ILL Home | ILL Policies | Hours & Location | FAQs
                                                                                                   [Download a PDF version]
Frequently Asked Questions (FAQs)
What is Interlibrary Loan (ILL)?

Interlibrary Loan is the process by which a library borrows materials from and/or lends materials to another library.  Upon the request of the library user, the Interlibrary Loan staff obtains materials not available in the user’s local library.  Requested items may include books, journal articles, microforms, videos, etc.  All materials are obtained within the guidelines of copyright laws
What is ILLiad?
ILLiad is the electronic system used to request an item through Interlibrary Loan.  The name ILLiad is an acronym for InterLibrary Loan internet access database.
Who is eligible to use ILL services?
   Salisbury University faculty, staff and currently enrolled students may request items
     NOT available in the USMAI catalog.
   Only SU distance students at the Shady Grove, Hagerstown, Chesapeake, and Cecil,
     may request items held at the Blackwell Library using the ILLiad system.
   Eligible users also include the following special borrower types:
        a. Patron Level Borrowers ($50 annual fee)
        b. Immediate family members of SU faculty and staff who have registered for
            a Family Card
        c. Wor-Wic Community College students ($15 fee per request in additional to any
            fees charged from the lending library)
        d. Wor-Wic Community College faculty ($15 fee per request in additional to any
            fees charged from the lending library)
        e. Temporary guest researchers/borrowers approved by the Dean of Libraries &
            Instructional Services.
How is ILLiad better than traditional ILL systems?
   You will find it easier to submit your interlibrary loan requests online.  With ILLiad, you
     enter your name, address, and other personal information into the system only once, at
     the time of your first request.
   Your request will be handled more rapidly and accurately, as problems relating to
     misinterpretation of hand-written requests are eliminated.
   You can get many of your articles more quickly through electronic delivery.
   You can get information about the status of your request through the web at any time,
     from any location without having to call the ILL Department.
   Library personnel are able to serve you better because all data about your request and
     its handling is stored in a searchable database. We are able to respond quickly to your
     inquiries about your request.
   The library staff is able to gather statistical information about the performance of the
     libraries that lend to us, enabling us to make better decisions when choosing a lender
     to supply an item.
What is Electronic Delivery?
The article is available online as a .pdf document.  Once you log into your ILLiad account, go to Review Requests, then click on View/Download Electronically Received Articles.
[If you do not have the Adobe PDF reader, you can download it for free at]
What do I need to log on to ILLiad?
You will need to type in your last name and the 14 digit Barcode Number found on the back of your Gull Card.
                                    Gull Card image
How much does it cost to request an item through ILLiad?
Most requests can be located for the user at no cost.  If not, most fees range between $15 - $30.  Once a user specifies an amount they are willing to pay for an ILL item, a contract has been created with the library.  The patron is responsible for paying the fee before receiving the item.
How long does it take to get an item through ILLiad?
The average turnaround time for items is 3-5 days for articles and up to 1-2 weeks for books. Out-of-state and hard to locate materials may take longer. Photocopies of articles available from Maryland libraries generally arrive within 5 working days.  Rush requests are not available through ILL.
How long can I keep the item?
The library that owns the item sets the loan period.  If you wish to keep an item for a longer period of time, you can contact the ILL staff to request a renewal. Please note that the lending library determines whether or not to renew the item.  If the item is not renewed, it must be returned to the Circulation Desk immediately.
Who do I contact if I have problems or questions about Interlibrary Loan and ILLiad?
You can call a staff member at 410-543-6077 between 8:00 a.m. and 4:00 p.m. Monday through Friday. You can also email us at
If you need assistance filling out the ILLiad form, you can also contact the Research Services staff during regular Library Hours.
Top of Page