Interlibrary Loan (ILLiad): FAQs
a PDF version]
Frequently Asked Questions (FAQs)
What is Interlibrary Loan (ILL)?
Interlibrary Loan is the process by which a library
borrows materials from and/or lends materials to another
library. Upon the request of the library user, the Interlibrary
Loan staff obtains materials not available in the user’s local
library. Requested items may
include books, journal articles, microforms, videos, etc.
All materials are obtained
within the guidelines of copyright laws.
What is ILLiad?
ILLiad is the electronic system used to request an
item through Interlibrary Loan. The
name ILLiad is an acronym for InterLibrary
Who is eligible to use ILL services?
University faculty, staff and currently enrolled students may
NOT available in the USMAI
SU distance students at the Shady Grove, Hagerstown, Chesapeake,
may request items held at the
Blackwell Library using the ILLiad system.
users also include the following special borrower types:
a. Patron Level Borrowers
($50 annual fee)
Immediate family members of SU faculty and staff who have
a Family Card
c. Wor-Wic Community College
students ($15 fee per request in additional to any
fees charged from the
d. Wor-Wic Community College
faculty ($15 fee per request in additional to any
fees charged from the
e. Temporary guest
researchers/borrowers approved by the Dean of Libraries &
How is ILLiad better than traditional ILL
● You will find it easier to submit your
interlibrary loan requests online. With ILLiad, you
name, address, and other personal information into the system
only once, at
the time of your first request.
● Your request will be handled more rapidly
and accurately, as problems relating to
hand-written requests are eliminated.
● You can get many of your
quickly through electronic
● You can get information about the status of
your request through the web at any time,
from any location
without having to call the ILL Department.
● Library personnel are able to serve you
better because all data about your request and
its handling is
stored in a searchable database. We are able to respond quickly
inquiries about your request.
● The library staff is able to gather
statistical information about the performance of the
that lend to us, enabling us to make better decisions when
choosing a lender
to supply an item.
What is Electronic Delivery?
The article is available online as a .pdf
document. Once you log into your ILLiad account, go to
Requests, then click on View/Download Electronically Received
[If you do
not have the Adobe PDF
reader, you can download it for free at
What do I need to log on to ILLiad?
You will need to type in your last name and
the 14 digit Barcode Number found on the back of your Gull Card.
How much does it cost to request an item
Most requests can be located for the
user at no cost.
If not, most fees range between $15 -
$30. Once a user specifies an amount they are willing to pay for an ILL
item, a contract has been created with the library.
The patron is responsible for paying the fee before receiving
How long does it take to get an item
The average turnaround time for items is
3-5 days for articles and up to 1-2 weeks
for books. Out-of-state and hard to locate materials may take
longer. Photocopies of articles available from Maryland
libraries generally arrive within 5 working days. Rush requests
are not available through ILL.
How long can I keep the
The library that owns the item sets the
loan period. If you wish to keep an item for a longer period of
time, you can contact the ILL staff to
request a renewal. Please
note that the lending library determines whether or not to renew
the item. If the item is not renewed, it must be returned to
the Circulation Desk immediately.
Who do I contact if I have problems or
questions about Interlibrary Loan and ILLiad?
You can call a staff member at 410-543-6077
between 8:00 a.m. and 4:00 p.m. Monday through Friday. You can
also email us at
If you need assistance filling out the ILLiad form, you can also contact the Research Services staff